Dispatch Agent (Operations) - PART TIME - UK

Swissport International AG; Glasgow; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Employee Assistance Programme

Comprehensive training and development

Free onsite parking

Retirement savings plan with employer

Career advancement opportunities

Job summary

Swissport at Glasgow Airport is seeking a Dispatch Agent (Operations) to coordinate cargo movement and dispatch shipments on time.

The role involves preparing paperwork, communicating data to flight crews, liaising with ground teams and authorities, and ensuring efficient aircraft turnaround and safety compliance.

Part‑time fixed term until 31 October 2026, 25 hours per week with shift work at £12.91 per hour.

Qualifications

• Experience in aircraft ground operations or ramp handling preferred.
• Knowledge of loading procedures, weight and balance, and aviation safety regulations.
• Valid UK manual driving license and ability to operate airside vehicles.

Responsibilities

• Prepare paperwork for flight crews, including flight plans, load sheets, and fuel data.
• Communicate fuel and load data to flight crew and load control accurately.
• Liaise with ground crew, flight operations, and authorities to ensure correct loading per specs.
• Prioritize tasks and manage aircraft turnaround from arrival to departure.
• Operate aerobridges and stand guidance systems safely to facilitate boarding.

Skills

Communication skills

Organizational skills

Flexibility

Weight and balance knowledge

Safety regulations awareness

Driver's license

Job description

Overview

Job Title: Dispatch Agent (Operations)

Company: Swissport

Location: Glasgow Airport

Contract Type: Part Time fixed term until 31/10/2026

Hours: 25 hours per week, between Monday - Sunday (shift work)

Salary: £12.91 per hour

About the Company

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role

As a Dispatch Agent with Swissport, you will be responsible for coordinating the movement of cargo and ensuring timely and accurate dispatch of shipments to their designated destinations.

Key Responsibilities

• Prepare necessary paperwork and documentation for flight crew, including flight plans, load sheets, and fuel data.
• Communicate aircraft fuel and load data accurately to flight crew and load control, ensuring compliance with safety and operational requirements.
• Liaise with all stakeholders, including ground crew, flight operations, and airport authorities, to ensure the aircraft is loaded as per specifications and operational requirements.
• Prioritize tasks and manage the turnaround of aircraft from arrival to departure, ensuring efficiency and adherence to schedule.
• Operate aerobridges and aircraft stand guidance systems safely and effectively to facilitate aircraft boarding and disembarkation.
• Drive various vehicles airside, including cars, vans, and minibuses, in accordance with airport regulations and safety protocols.
• Perform aircraft weight and balance calculations as required, ensuring compliance with safety regulations and operational standards.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Qualifications

• Previous experience in aircraft ground operations, ramp handling, or a similar role is advantageous.
• Knowledge of aircraft loading procedures, weight and balance calculations, and aviation safety regulations.
• Excellent communication skills with the ability to liaise effectively with stakeholders at all levels.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
• Valid FULL UK MANUAL driver's license and ability to operate vehicles airside in compliance with airport regulations.

Benefits

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.