Customer Service Agent - Manchester airport - Part time - UK

Swissport; Manchester; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Programme

Training & Development

Free onsite parking

Pension contributions

Career progression

Job summary

Swissport, based at Manchester airport, seeks a Customer Service Agent to greet passengers, assist with check-in and boarding, and handle inquiries with professionalism. The role supports secure, smooth operations and requires clear communication and teamwork in a busy airport environment.

The position is 25 hours per week on a fixed-term contract until 31 October 2026, with flexible shifts including weekends. English proficiency is essential, and additional languages are advantageous.

Qualifications

• Experience in customer service preferred.
• Strong English language skills; additional languages a plus.
• Ability to work in a fast-paced environment and stay composed under pressure.
• Flexible to work various shifts including weekends and holidays.
• Demonstrated problem-solving abilities and proactive issue resolution.
• Attention to detail when handling passenger information and documentation.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in, luggage handling and boarding processes.
• Provide accurate information on flight schedules and baggage policies.
• Ensure compliance with airline and airport regulations, including security.
• Collaborate with colleagues to maintain efficient operations.
• Resolve passenger concerns in a timely, empathetic manner.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Attention to detail

Shift flexibility

Job description

Job Title

Customer Service Agent

Company

Swissport

Location

Manchester airport

Contract Type

Part Time, This role runs on a fixed-term contract to 31 October 2026 however many of our seasonal colleagues stay with us beyond that date.

Hours

25 hours per week, between Monday - Sunday (shift work) Full flexibility required

Salary

£13.18 per hour

About the company

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Key Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.