Dispatch Administrator

Chisholm Hunter Ltd; Glasgow; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts on watches and fine

Job summary

Chisholm Hunter Ltd in Glasgow is seeking a stock admin assistant to support our luxury jewellery stores. The role involves handling stock requests, processing deliveries, packaging web orders, and maintaining accurate records.

You will join a family-run business with a commitment to development; we sponsor colleagues to complete qualifications and offer excellent employee discounts.

Qualifications

• Strong attention to detail and accuracy.
• Experience in a fast-paced luxury retail environment is desirable.
• Ability to work with own initiative and as part of a wider team.
• Excellent organisational and prioritisation skills, with the ability to manage multiple tasks.

Responsibilities

• Execute stock requests in an accurate and timely manner.
• Ticket and file away the stock deliveries in the relevant storage areas.
• Prepare web orders to go out to the stores (boxing/packaging/quality control) and ship to customers.
• Monitor warranty activations for luxury watches.
• Administer all email and telephone requests from the branches as required.
• Receive branch transfers from stores and stockroom and report any discrepancies.
• Assist with the daily/weekly tasks of overstocks, damages, branch requests, price changes and company directives.
• Log and process DPD uplifts for customers.
• Assist with: Special Orders, Customer Repairs, RTMs and web order picks.
• Assist with all aspects of the admin for the customer success team.

Skills

Attention to detail

Initiative

Teamwork

Organisation

Prioritisation

Luxury retail experience

Job description

Starting Salary:£12.71+ (depending on experience)

Location:Glasgow G2 8BL (5/7 - with some weekend working required)

Voted one of Sunday times best places to work 2025 & 2026!

Chisholm Hunter is one of the UK’smultiple award-winning jewellers,supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

Position

What's in it for you:

We offer the opportunity to:

• Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced
• Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we fully sponsor colleagues to complete their JET qualification – and reward them when they pass!
• Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non managerial roles.
• Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
• Enjoy a competitive salary (negotiable based on experience) and industry leading bonus package

Your role:

• Execute stock requests in an accurate and timely manner
• Ticket and file away the stock deliveries in the relevant storage areas
• Prepare web orders to go out to the stores (boxing/packaging/quality control) and ship to customers
• Monitor warranty activations for luxury watches
• Administer all email and telephone requests from the branches as required
• Receive branch transfers from stores and stockroom and report any discrepancies
• Assist with the daily/weekly tasks of overstocks, damages, branch requests, price changes and company directives.
• Log and process DPD uplifts for customers
• Assist with: Special Orders, Customer Repairs, RTM’S and web order picks
• Assist with all aspects of the admin for the customer success team

Requirements

• Strong attention to detail and accuracy
• Experience working in a fast paced, luxury retail environment is desirable, but not essential
• Ability to work with own initiative and as part of a wider team
• Excellent organisational and prioritisation skills, with the ability to manage multiple tasks simultaneously.

Benefits :

• Excellent career development opportunities and a clear development path
• Accredited industry training and qualifications (fully-funded)
• 29 days holiday per year
• Company life assurance of three times your salary for all colleagues
• Colleague incentives (cash rewards, show tickets, overnight stays, and more)