Discovery Business Analyst - Digital Services Focus

Scrumconnect Limited; Newcastle upon Tyne; On-site; GBP 42,000 - 64,000; Full time

Job summary

Scrumconnect Consulting is a multi-award-winning digital consultancy delivering impactful technology solutions for UK government departments. We seek a Business Analyst to join a short discovery into content request and publishing processes.

You will plan interviews, map current end-to-end journeys, define requirements for intake forms, queues, and dashboards, and develop personas, user journeys and acceptance criteria.

Qualifications

• Strong Business Analyst experience in digital discovery, service design, workflow or process transformation.
• Process mapping using techniques such as BPMN, SIPOC, value-stream mapping or service blueprints.
• Ability to gather requirements from operational, content, product and technical stakeholders.
• Experience writing user stories, acceptance criteria, business rules, functional requirements and traceability artefacts.
• Strong analytical skills, including the ability to distinguish symptoms from root causes.
• Experience supporting prototype definition, user testing and options evaluation.
• Strong workshop facilitation, stakeholder management and written communication skills.
• Ability to work at pace and focus on the minimum evidence needed in a short discovery.
• Experience in UK government, public services or a regulated delivery environment.
• Experience with content publishing, request management, workflow or service-desk services.
• Familiarity with government content standards and accessibility requirements.
• Understanding of Microsoft Power Platform, Dynamics 365 or similar case management tools.
• The BCS International Diploma in Business Analysis or equivalent practical experience.

Responsibilities

• Plan and run interviews, workshops and process walkthroughs with team members and stakeholders.
• Document the current end-to-end request journey: submission, triage, validation, prioritisation, allocation, escalation, publishing and closure.
• Quantify, where evidence allows, request volumes, hand-offs, delays, rework, failure demand, deadline risks and data quality issues.
• Identify pain points and root causes, such as front-door inefficiency, poor-quality requests and limited auditability.
• Create current-state and future-state process maps, including a manual process using a helpdesk and a structured intake form.
• Define requirements for intake forms, queues, agents, statuses, service levels, dashboards, escalation, approvals and audit records.
• Specify the validation rules the chatbot or intake process should apply, such as content formatting, missing source data, broken links and deadlines that fall short of agreed service standards.
• Develop personas, user journeys, use cases, user stories and acceptance criteria.
• Maintain traceability between problems, requirements, prototype features and findings.
• Support prototype testing, capture structured feedback and assess whether the options solve the original problems.
• Record assumptions, dependencies, risks, decisions and open questions.
• Contribute to the options assessment, operating model implications, roadmap and final recommendations.

Skills

Business analysis

Interviewing

Process mapping

Requirements gathering

Stakeholder management

Education

BCS International Diploma in Business Analysis

Tools

BPMN

SIPOC

Value-stream mapping

Service blueprints

Power Platform

Dynamics 365

Job description

Scrumconnect Consulting is a multi-award-winning digital consultancy delivering impactful technology solutions for UK government departments. We seek a Business Analyst to join a short discovery into content request and publishing processes.

You will plan interviews, map current end-to-end journeys, define requirements for intake forms, queues, and dashboards, and develop personas, user journeys and acceptance criteria.