Discharge & Transport Liaison—Patient Care Expert

Health Transportation Group UK Ltd; Bury St Edmunds; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Sick pay after 12 months

Employee assistance programme

Holiday allowance long service

Refer a friend scheme

Training and induction

Job summary

HTG-UK is seeking a Patient Transport Liaison Officer to join West Suffolk Hospital in Bury St Edmunds, working 37.5 hours per week. You will coordinate patient transport, support discharge planning and liaise with ward teams to ensure timely, safe patient journeys.

Ideal candidates will have experience in non-emergency patient transport, excellent communication skills, strong organisation, and a compassionate approach to patient care. Full UK manual licence required with up to six points.

Qualifications

• Experience in non-emergency patient transport or healthcare support.
• Excellent communicator with ability to build relationships across levels.
• Proactive and well-organised with strong data privacy awareness.
• Full UK manual driving licence with up to 6 points.

Responsibilities

• Be the on-site patient transport expert in the Discharge Lounge and Transport Office.
• Collaborate with hospital teams to streamline patient flow and prioritise transport needs.
• Carry out risk assessments as required.
• Represent transport interests at daily bed meetings and align with discharge timelines.
• Maintain clear communication between wards, patient flow teams and transport providers.
• Keep patient records accurate and secure in line with data protection policies.
• Provide support to patients, families and care facilities for discharge journeys.

Skills

Excellent communicator

Proactive

Organisational skills

Compassionate professional

Tech savvy

Full UK manual driving licence

Job description

HTG-UK is seeking a Patient Transport Liaison Officer to join West Suffolk Hospital in Bury St Edmunds, working 37.5 hours per week. You will coordinate patient transport, support discharge planning and liaise with ward teams to ensure timely, safe patient journeys.

Ideal candidates will have experience in non-emergency patient transport, excellent communication skills, strong organisation, and a compassionate approach to patient care. Full UK manual licence required with up to six points.