Patient Transport Liaison Officer

Health Transportation Group UK Ltd; Bury St Edmunds; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Sick pay after 12 months

Employee assistance programme

Holiday allowance long service

Refer a friend scheme

Training and induction

Zusammenfassung

HTG-UK is seeking a Patient Transport Liaison Officer to join West Suffolk Hospital in Bury St Edmunds, working 37.5 hours per week. You will coordinate patient transport, support discharge planning and liaise with ward teams to ensure timely, safe patient journeys.

Ideal candidates will have experience in non-emergency patient transport, excellent communication skills, strong organisation, and a compassionate approach to patient care. Full UK manual licence required with up to six points.

Qualifikationen

• Experience in non-emergency patient transport or healthcare support.
• Excellent communicator with ability to build relationships across levels.
• Proactive and well-organised with strong data privacy awareness.
• Full UK manual driving licence with up to 6 points.

Aufgaben

• Be the on-site patient transport expert in the Discharge Lounge and Transport Office.
• Collaborate with hospital teams to streamline patient flow and prioritise transport needs.
• Carry out risk assessments as required.
• Represent transport interests at daily bed meetings and align with discharge timelines.
• Maintain clear communication between wards, patient flow teams and transport providers.
• Keep patient records accurate and secure in line with data protection policies.
• Provide support to patients, families and care facilities for discharge journeys.

Kenntnisse

Excellent communicator

Proactive

Organisational skills

Compassionate professional

Tech savvy

Full UK manual driving licence

Jobbeschreibung

Exciting full-time opportunities available for a Patient Transport Liaison Officerto join our team at West Suffolk Hospital in Bury St Edmunds

Who Are We?

At Health Transportation Group UK, we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.

What Can You Expect?

We are looking for a dedicated invididual to join us in the role of Patient Transport Liaison Officer, working 37.5 hours per week atWest Suffolk Hospital. You willplay a vital role in ensuring smoo th patient discharges and excellent transport coordination at hospitals in the region.

In this role, you can make a huge difference to patient’s journeys through liaising with other healthcare professionals at different levels, both internally and externally.

Summary Of Main Duties Include:

• Be the go-to patient transport expert on-site in the Discharge Lounge and Transport Office.


• Collaborate with hospital teams to streamline patient flow and prioritise transport needs.


• Carry out risk assessments as required.


• Represent transport interests at daily bed meetings, aligning plans with critical discharge timelines.


• Maintain clear communication between wards, patient flow teams, and transport providers.


• Keep patient records accurate and secure, ensuring smooth transitions and compliance with data protection policies.


• Provide support to patients, families, and care facilities, ensuring everyone is informed and prepared for discharge journeys.
  

What’s In It For You?

• Competitive salary£28,000 per annum


• Contractual sick payafter 12 months service


• Employee assistance programmedelivered by the UK’s #1 EAP service- Health Assured


• Increased holiday allowance for long service


• Refer a friend schemeEarn up to £500 for each friend you bring on board


• Full training for the role,induction and ongoing mentorship


• Salary sacrifice schemesCycle to Work, Electric Car & Holiday buy schemes


• Opportunities to grow and develop


• Engaging Workplace Culturewith regular company updates and Employee of the Month

We are Looking for Great People Who:

• Previous experience within non-emergency patient transport, or a similar industry.


• An excellent communicator with the ability to build strong and effective relationships with colleagues at all levels.


• Proactive and thrives in a fast-paced environment.


• Exceptional organisational skills to balance priorities and manage resources effectively.


• A compassionate professional dedicated to patient care and confidentiality.


• Confident with using technology, updating IT systems and handling sensitive patient data.


• Must have a full UK manual driving licence with no more than 6 points.

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

• EnhancedDBScheck(Conducted during onboarding if successful)


• Right to work in the UK


• Full UK manual driving licence


• Satisfactory employment and character references


• A satisfactory medical assessment


• Successful candidates will also need to successfully complete mandatory training on commencement of employment.

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly - based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults


• Ensure they are familiar with their and the organisation’s requirements under relevant legislation


• Adhere to all relevant national and local policies, procedures, and professional codes


• Report any concerns to the appropriate authority


• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)