Discharge Team Administrator

Royal Free London NHS Foundation Trust; London Borough of Enfield; On-site; GBP 24,000 - 32,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking an Administrative Data Support post within the IMST Division to aid discharge planning and patient flow. You will collect and validate No Criteria to Reside information and support Trust-wide discharge reporting using CareFlow and Patient Flow, ensuring timely, accurate data for operational reviews.

You will work with clinical, operational and administrative colleagues to maintain data quality, produce routine reports and support continuous

Qualifications

• Experience with NCTR data collection and reporting.
• Familiar with CareFlow/Patient Flow systems.
• Knowledge of information governance and data protection.

Responsibilities

• Collect, collate and maintain accurate NCTR, discharge and patient-flow information.
• Use CareFlow and Patient Flow to update and maintain accurate patient information.
• Support discharge reporting through accurate data collection and validation.
• Produce routine reports, trackers and summaries for operational meetings.
• Monitor discharge actions and delays; escalate where needed.
• Provide administrative support to Transfer of Care Hub and information management.
• Coordinate with clinical and operational teams to clarify information.

Skills

NCTR data

Data reporting

Data validation

Discharge process

Cross-team comms

Tools

CareFlow

Patient Flow

Job description

The post holder will provide comprehensive administrative and data support within the IMST Division, supporting the Discharge Planning and Transfer of Care Hub to facilitate effective discharge planning and patient flow.

A key responsibility will be the accurate collection, collation, validation and reporting ofNo Criteria to Reside (NCTR)information, alongside Trust, divisional and national discharge reporting requirements.

The post holder will useCareFlow and Patient Flowto maintain accurate and timely patient and discharge information, undertake routine data checking and analysis, identify discrepancies and ensure information requiring further review is appropriately escalated.

The post holder will support the preparation of routine NCTR, discharge and patient-flow reports, trackers and summaries for operational meetings and huddles. They will monitor outstanding discharge actions, maintain accurate records and support the Transfer of Care Hub in coordinating information across clinical and operational teams.

The post holder will provide comprehensive administrative and data support to the Discharge Planning and Transfer of Care Hub within the IMST Division, supporting effective discharge planning and patient flow.

Key responsibilities will include:

• Collecting, collating and maintaining accurate No Criteria to Reside (NCTR), discharge and patient-flow information.
• Using CareFlow and Patient Flow to update and maintain accurate and timely patient information.
• Supporting NCTR, Trust, divisional and national discharge reporting through accurate data collection, validation and submission.
• Undertaking routine data checking and analysis to identify discrepancies, trends and information requiring further review.
• Producing routine reports, spreadsheets, trackers and summaries to support operational meetings, huddles and patient-flow management.
• Tracking outstanding discharge actions and maintaining accurate records of discharge pathways and delays.
• Providing administrative support to the Transfer of Care Hub, including meetings, action logs, correspondence and information management.
• Liaising with clinical, operational, administrative, community, local authority and wider system partners to obtain and clarify information.
• Supporting discharge improvement activity through accurate data, audit, reporting and administrative coordination.
• Maintaining confidentiality, information governance and data protection standards.

You will join the Integrated Medicine and Specialist Therapies (IMST) Division, working as part of the Discharge Planning and Transfer of Care Hub. The team plays a key role in supporting effective patient flow, timely discharge and improving the experience of patients moving from hospital to their next stage of care.

This is a fast-paced and collaborative environment where accurate information, effective communication and good teamwork directly contribute to improving patient flow and discharge outcomes. You will work alongside clinical, operational and administrative colleagues, with opportunities to develop your skills in data, reporting, patient flow and service improvement.

The post holder will provide comprehensive administrative and data support within the IMST Division, supporting the Discharge Planning and Transfer of Care Hub (ToCH) to facilitate effective discharge planning and patient flow.

A key responsibility will be the accurate collection, collation, validation and reporting of No Criteria to Reside (NCTR) information, alongside Trust, divisional and national discharge reporting requirements.

The post holder will use CareFlow and Patient Flow to maintain accurate and timely patient and discharge information. They will undertake routine data checking and analysis, identify discrepancies and ensure information requiring further review is appropriately escalated.

The post holder will:

• Collect, collate and maintain accurate NCTR, discharge and patient-flow information.
• Use CareFlow and Patient Flow to update and maintain accurate patient information.
• Support national, Trust and divisional discharge reporting through accurate data collection, validation and reporting.
• Produce routine reports, spreadsheets, trackers and summaries to support operational meetings, huddles and patient-flow management.
• Monitor NCTR status, outstanding discharge actions and information relating to discharge delays.
• Undertake routine data validation and checking, identifying discrepancies, trends and information requiring further review.
• Liaise with clinical and operational teams to clarify and correct information.
• Provide administrative and data support to the Transfer of Care Hub and wider discharge planning function.
• Support daily discharge and patient-flow meetings through the preparation and maintenance of accurate information and action logs.
• Provide administrative support including meeting coordination, agendas, minutes, correspondence, records and information management.
• Support discharge improvement activity through accurate data collection, reporting, audit and administrative coordination.
• Work collaboratively with clinical, operational, administrative, community, local authority and wider system partners.
• Maintain confidentiality, information governance and data protection standards.

Organise and prioritise own workload, managing competing deadlines and responding appropriately to changing operational requirements.

Work independently within established procedures and escape complex, unusual or unresolved issues appropriately.

Contribute to effective multidisciplinary team working and a positive, supportive team environment.

Identify practical improvements to administrative and data processes and support implementation of agreed changes.

Undertake other duties appropriate to the level of the post as required by the service.