Disabled Supporter Assistant

West Ham United FC; London; On-site; GBP 20,000 - 28,000; Part time

Job summary

Join West Ham United FC as a Disabled Supporter Assistant, providing vital support to ensure a positive matchday experience for disabled fans. This role is crucial for accessible and inclusive service at one of the UK's premier venues, requiring excellent communication and a friendly demeanor.

Benefits

Training and development opportunities

Supportive team environment

Qualifications

• Excellent communication and interpersonal skills.
• Confident, approachable, and supportive manner.
• Ability to remain calm in a busy event environment.

Responsibilities

• Assisting disabled supporters from arrival to departure.
• Helping fans through turnstiles and to their seating.
• Setting up visual and hearing aid equipment for fans.

Skills

Communication

Interpersonal skills

Team player

Job description

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Company Description

Join the Legacy and Future of West Ham United

Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home — a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.

Company Description

Join the Legacy and Future of West Ham United

Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home — a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.

Our women's team, achieving professional status in 2018, has soared to new heights in the Women’s Super League and reached the prestigious FA Cup final. Meanwhile, our cutting-edge Academy, which opened in 2019, is nurturing future stars, producing first-team players like Declan Rice and Ben Johnson.

With ongoing improvements to the stadium, including the iconic Billy Bonds Stand, West Ham is constantly evolving, making sure our fans experience the best in matchday atmosphere and comfort. We are also incredibly proud to hold the Disability Confident Leader status, reflecting our dedication to inclusivity and accessibility.

As we continue to grow, so does our workforce. With a dedicated team of 300 core staff and 500 event and Foundation employees, West Ham United offers a truly unique working environment. We’re especially proud to have been awarded the Premier League’s Advanced Equality, Diversity, and Inclusion Standard in 2023 — our second consecutive recognition — underlining our ongoing commitment to fostering an inclusive, diverse, and dynamic workplace.

Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.

Why Join Us?

Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.

Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.

Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.

If you’re ready to bring your passion for supporter services and football to one of the world’s most iconic clubs, apply now!

Position

Role: Disabled Supporter Assistant

Contract Type: Fixed-Term (Season 2025/26)

Hours: Matchdays (Evenings & Weekends)

Location: London Stadium, Queen Elizabeth Olympic Park, Stratford

West Ham United is proud to offer a matchday experience that is inclusive, welcoming, and accessible for all supporters. As a Disabled Supporters Assistant, you’ll play a vital role in ensuring that our disabled fans – both home and away – enjoy a safe, comfortable, and memorable visit to the London Stadium during the 2025/26 season.

This is a fantastic opportunity to join a dedicated, supportive team and represent a Club that puts its fans first. You’ll be based at one of the Premier League’s most iconic venues, supporting a loyal and passionate fanbase.

As part of our matchday accessibility team, your duties will include:

Key Responsibilities

Assisting disabled supporters from arrival to departure, ensuring their journey is smooth and stress-free.

Helping fans through turnstiles and to their allocated seating areas.

Supporting shuttle bus operations in collaboration with the West Ham United Foundation, including pick-up/drop-off.

Setting up and distributing visual and hearing aid equipment, such as audio headsets for visually impaired fans.

Meeting and greeting fans, offering guidance and a friendly face throughout the day.

Escorting away fans (including those using wheelchairs) to their seating and transport post-match.

Being visible and responsive around the stadium, especially during peak arrival and departure times.

Supporting car park operations to ensure safe departure of disabled fans.

Participating in all required safeguarding and disability awareness training.

Why Join Us?

Make a real difference to the matchday experience for our disabled supporters.

Work in one of the UK’s premier sporting venues.

Be part of a welcoming and supportive team culture.

Benefit from training, valuable experience, and networking within the football industry.

Requirements

What We’re Looking For:

We’re looking for passionate individuals who care deeply about delivering exceptional service and who understand the importance of inclusivity in sport.

Essential

Excellent communication and interpersonal skills.

Confident, approachable, and supportive manner.

Ability to remain calm and professional in a busy, live event environment.

Team player who can also work independently using initiative.

Willingness to undertake relevant training, including safeguarding and disability awareness.

Flexible availability for evenings, weekends, and public holidays.

Desirable

Experience working in customer service or with disabled individuals.

Knowledge of the West Ham United fanbase or football culture.

Familiarity with stadium operations or large-scale events.

Other information

Safeguarding

The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.

The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.

EDI Statement

The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.

Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.

How To Apply

To apply, please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you feel you meet the profile of the candidate we are looking for.

The deadline for applications is 5pm Monday 30th July. Please note that the vacancy may close early if there is a high volume of applicants.

Queries

Thank you for your interest. If you have any queries, or require support with your application, please contact [email protected]

Seniority level

• Seniority level

  Entry level

Employment type

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  Full-time

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