Disability Home Improvement Service Manager

Royal Borough of Greenwich; Greater London; On-site; GBP 71,000 - 75,000; Full time

Job summary

Royal Borough of Greenwich is seeking a Disability and Home Improvement Service Manager to lead a diverse team and drive inclusive housing services. The role focuses on enabling residents to live independently and safely, managing major adaptations and private sector schemes with a strong emphasis on outcomes.

You will report to the Head of Housing Inclusion and Support Services, oversee a broad portfolio, and shape policy and strategy while controlling a substantial £8 million budget.

Qualifications

• Significant experience managing customer-focused housing, adaptation, or home improvement services.
• Experience leading multidisciplinary teams and managing budgets.
• Knowledge of Disabled Facilities Grants and private sector home improvements.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead a multidisciplinary team of approximately 50 staff and oversee a broad portfolio of services.
• Oversee major disabled adaptations, private sector home improvement agency services, private sector renewal, handyperson services, private sector empty properties and the housing occupational therapy service.
• Develop strategy, shape policy, manage budgets of approximately £8 million, oversee contract and programme delivery.
• Ensure the Council meets statutory responsibilities while delivering excellent customer outcomes.

Skills

Leadership

People management

Stakeholder engagement

Communication

Strategic thinking

Equality & inclusion

Job description

Job Introduction

Grade PO9 - £71,181 - £74,802

Permanent role

Lead Services That Change Lives

Are you an experienced housing professional with a passion for improving the lives of disabled and vulnerable residents? Do you have the leadership skills to drive service excellence, manage complex programmes, and deliver meaningful outcomes for communities?

Job Introduction

Disability and Home Improvement Service Manager

Grade PO9 - £71,181 - £74,802

Permanent role

Lead Services That Change Lives

Are you an experienced housing professional with a passion for improving the lives of disabled and vulnerable residents? Do you have the leadership skills to drive service excellence, manage complex programmes, and deliver meaningful outcomes for communities?

The Royal Borough of Greenwich is seeking an ambitious and highly motivated Disability and Home Improvement Service Manager to lead a diverse and impactful service that enables residents to live independently, safely and with dignity.

About The Role

Reporting to the Head of Housing Inclusion and Support Services, you will lead a multidisciplinary team of approximately 50 staff and oversee a broad portfolio of services, including: major disabled adaptations, private sector home improvement agency services, private sector renewal, handyperson services, private sector empty properties and the housing occupational therapy service. You will be responsible for developing strategy, shaping policy, managing significant budgets of approximately £8 million, overseeing contract and programme delivery, and ensuring the Council continues to meet its statutory responsibilities while delivering excellent customer outcomes.

What You’ll Bring

• Significant experience managing customer-focused housing, adaptation, or home improvement services.
• Strong leadership and people management skills, with the ability to motivate and develop high-performing teams.
• Extensive knowledge of disabled adaptations, Disabled Facilities Grants, and private sector home improvement services.
• Experience managing complex budgets, contracts, and performance frameworks.
• Excellent communication, report writing, and stakeholder engagement skills.
• The ability to work strategically while maintaining a strong focus on service delivery and resident outcomes.
• A commitment to equality, inclusion, and delivering outstanding customer service.

Why Join Us?

This is a unique opportunity to lead services that make a tangible difference to residents’ lives. You will play a key role in helping disabled people remain independent, improving housing conditions across the borough, supporting vulnerable households, and shaping the future direction of an essential service.

You’ll join a forward-thinking Housing Directorate committed to innovation, partnership working, and continuous improvement, while working alongside dedicated professionals who share a passion for public service.

Closing Date

22nd of October 2026

For an informal discussion please contact Vincent Lawal - [e-mail]

Diversity Statement

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close

All vacancies close at midnight unless otherwise stated.

Early Advert Close

Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored

Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values

Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.