Disability Access Officer

Global Sports Jobs Limited; Tamworth; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Staff Benefits booklet

Job summary

Aston Villa Football Club is seeking a Disability Access Officer to lead accessibility across the Club, ensuring supporters experience matches safely and without barriers. The role sits in the Ticketing Team and supports the design of accessible services, representing the Club with external organisations.

You will attend matchdays at Villa Park, coordinate with internal teams, and lead the Accessibility Network with the Fan Advisory Board to promote inclusion and accessibility for all supporters.

Qualifications

• A clear passion for promoting diversity and inclusion.
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• Proven experience in a disability access role.

Responsibilities

• Lead on ensuring the Club is accessible to all, promoting support, inclusion and accessibility.

Job description

About the Role

The Disability Access Officer takes the leading role in ensuring that the Club is accessible to everyone, so that supporters experience the Club safely, confidently and without barriers, and in promoting genuine support, inclusion and accessibility. The role sits within the Ticketing Team, which manages the full journey of ticket sales and delivery for Men's, Women's and youth fixtures as well as away travel, soccer schools and stadium tours, acting as the frontline of the supporter experience. The postholder contributes to wider Club projects and initiatives, advises on the design of accessible services, and represents the Club with external organisations and supporter groups. They also attend matchdays and events at Villa Park to provide real-time support and oversee accessibility services for disabled supporters.

Key Responsibilities

• Lead on ensuring the Club is accessible to all, promoting support, inclusion and accessibility so that supporters experience the Club safely, confidently and without barriers.
• Advise on the design of accessible services, both now and in the future, as part of wider Club projects and initiatives.
• Represent the Club and build strong relationships with external organisations and stakeholders.
• Lead the Club's Accessibility Network group in conjunction with the Fan Advisory Board.
• Attend Aston Villa Disabled Supporters Association (AVDSA) meetings, working together to enhance accessibility across the Club.
• Attend matchdays and events at Villa Park to provide real-time support and oversee accessibility services for disabled supporters.
• Co-ordinate with other internal Club teams to ensure the right arrangements are in place.
• Convey complex accessibility information clearly so that staff and supporters are well informed.

Required Experience & Qualifications

• A clear passion and commitment to promoting diversity, equality and inclusion in a proactive way.
• Proven experience in a disability access role.
• A comprehensive understanding of disability legislation and best practices.
• Excellent written and verbal communication skills, with the ability to engage effectively and build relationships with internal teams, disabled supporter groups and external stakeholders.
• A proactive approach with the ability to anticipate and identify potential challenges related to accessibility and to work collaboratively to find practical, effective solutions.
• Strong organisational skills, with attention to detail and the ability to manage multiple tasks and projects simultaneously whilst prioritising appropriately.
• Ability to work flexibly, including Men's First Team home matchdays, Women's First Team matchdays as required, and events such as the Fan Advisory Board.
• Willingness to travel to away matches as and when required.
• A driving licence with access to own vehicle, to travel between Club sites and any other sites as needed.

Preferred Skills

• Experience in a disability access role within sports or public-facing environments.

Workplace

• Bodymoor Heath Training Ground / Villa Park
• 35 hours per week, with the ability to work flexibly including Men's First Team home and away matchdays, Women's matchdays and other events as required
• Permanent contract

Benefits & Perks

• A range of staff benefits is provided, with further details set out in the Club's Staff Benefits booklet.