Directorate Support and Referral to Treatment (RTT) Validation Clerk

Elht; Burnley; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking a Directorate Support and RTT Validation Clerk to aid RTT performance and data integrity. The role involves data collection on clinical pathways, running quality checks, and advising on RTT rules to ensure accurate waiting time measures.

The post supports IMPReS Integrated Musculoskeletal Pain and Rheumatology, plus Haematology services, with daily contact across directorates. DBS checks apply; training is provided on start.

Qualifications

• NVQ Level 3 or equivalent in Business Admin and/or Customer Services or equivalent level of working experience.
• GCSE English Language and Maths (C or above) or equivalent literacy/numeracy level.
• ECDL or equivalent Microsoft applications.
• NHS RTT E-Learning modules.

Responsibilities

• Support the Performance Manager and Directorate Manager with data validation and RTT data collection.
• Provide advice on RTT rules and assist in monitoring waiting times.
• Assist the department's longest waiting patients and related operational actions.
• Communicate across clinical and admin staff to ensure accurate RTT measures.

Skills

Communication

Data analysis

Prioritisation

Access policy

RTT guidance

Education

NVQ Level 3 in Business Admin/Customer Services

GCSE English & Maths (C or above)

ECDL or Microsoft Applications

NHS RTT E-Learning modules

Tools

ECDL

Job description

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Directorate Support and Referral to Treatment (RTT) Validation Clerk

NHS AfC: Band 3

Main area Diagnostic & Clinical Support Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 435-D073-26-B

Site To be confirmed/Flexible Town To be confirmed/Flexible Salary £25,760 - £27,476 per annum Salary period Yearly Closing 26/10/2026 23:59

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

PREVIOUS APPLICANTS NEED NOT APPLY

The post holder will support the Trust to achieve RTT Performance standards. They will assist in RTT data collection for patients on clinical pathways and carry out data quality checks and data validation to ensure we capture accurate waiting times. The post holder will offer advice and support on RTT rules and support the understanding of the RTT measures and standard. The postholder will assist the Performance Manager with management of the the departments longest waiting patients and other operational actions.

Main duties of the job

The post holder will support the Performance Manager, Directorate Manager and admin and clerical staff in data validation and support the operational team.

This role will support the Directorates of IMPReS Integrated musculoskeletal pain and Rheumatology Service and Haematology Service.

The role will involve daily contact with both clinical, and admin and clerical colleagues across the Directorate.

Training and Support will be provided upon commencing in post.

Working for our organisation

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.

Detailed job description and main responsibilities

Duties and main responsibilities can be seen in the attached job description and person specification.

Person specification

Qualifications

• NVQ Level 3 or equivalent in Business Admin and/or customer services or equivalent level of working experience
• GCSE Grade C or above in English Language and Math's or equivalent level of literacy and numeracy
• ECDL or equivalent Microsoft -application
• NHS RTT E-Learning modules

Experience

• Extensive use of Microsoft Office including Outlook, word, excel
• Proven ability to work to deadlines
• NHS experience in an administrative or clerical environment where RTT is applicable
• Good in-depth working knowledge and operational use of NHS IT systems specifically around patient pathways and RTT rules

Knowledge and Skills

• Good communication skills ability to liaise with staff at all levels clearly and effectively both on telephone and face to face
• Ability to analyse data problems, to understand their causes and to resolve them
• Ability to prioritise and handle conflicting work demands
• Working knowledge of Access policy
• Knowledge of RTT Consultant - lead waiting times guidance

Personal Attributes

• Ability to work under pressure
• Ability to use initiative in problem solving
• Self-motivated
• Flexible to the needs of the service; willing to work as and when necessary

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost for an Enhanced DBS, is £45.90 and for a Basic & Standard, this is £24.90 this cost includes a £4.90 admin fee.

This cost is not applicable for a Volunteer post

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone [phone] or email [e-mail] write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH

Name Jeanette Molloy Job title Deputy Directorate Manager IMPReS & Clinical Haematology Email address [e-mail]