Director, Technical Account Management

Okta; London; On-site; GBP 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Technical Account Management to lead their EMEA team. This pivotal role involves inspiring a high-performing organization, driving strategic initiatives, and enhancing product adoption across diverse markets. The ideal candidate will possess exceptional leadership skills, a strong business acumen, and the ability to foster customer relationships. Join this forward-thinking company to make a significant impact in the identity management space, all while enjoying a flexible work environment and outstanding benefits.

Benefits

Amazing Benefits

Flexible Work Environment

Talent Development

Community Engagement

Qualifications

• 10+ years in sales, customer success, or consulting.
• Experience in high-growth SaaS organizations.
• Proven ability to manage high-performing teams.

Responsibilities

• Lead strategy and management of the EMEA TAM team.
• Define strategies to accelerate customer time-to-value.
• Build and maintain strong customer relationships.

Skills

Leadership Skills

Business Acumen

Customer Interaction

Data-Driven Decision Making

Agility in Ambiguity

Process Management

Communication Skills

Conflict Management

Education

Bachelor's Degree (Technical Preferred)

Master's or MBA

Tools

Salesforce

Gainsight

Job description

Join to apply for the Director, Technical Account Management role at Okta

Get to know Okta

Okta is The World’s Identity Company. We enable secure and flexible access, authentication, and automation through our Workforce and Customer Identity Clouds, transforming digital security and growth.

At Okta, we value diverse perspectives and lifelong learners who can contribute their unique experiences to make us better. Join our team and help build a world where Identity belongs to you.

Love our Customers is our #1 Value. Our Customer First Team strives to accelerate customer value, expand relationships, and deliver exceptional experiences, driving our mutual success.

Director TAM EMEA Opportunity

As the Director of EMEA Technical Account Management (TAM), you will lead and inspire a team to ensure successful deployment and adoption of Okta’s solutions, delivering measurable value to our customers across Europe, Middle East, and Africa.

You will oversee two specialized teams—Okta Workforce Identity and Auth0 Customer Identity—and focus on strategies that enhance product adoption, retain revenue, and foster growth.

Success in this role requires high energy, collaboration across departments, and a focus on expanding TAM impact, building strong customer relationships, and driving strategic initiatives.

Job Duties and Responsibilities

1. Execute the TAM charter, championing the organization’s vision for Okta and its customers.
2. Lead strategy, management, and growth of the EMEA TAM team.
3. Inspire a high-performing organization and foster continuous development.
4. Define and implement strategies to accelerate customer time-to-value, increase product adoption, and drive revenue growth.
5. Establish and achieve key financial and operational metrics.
6. Drive TAM’s presence and value proposition in the territory.
7. Hire, develop, and manage a diverse team of top talent.
8. Collaborate with cross-functional teams to refine TAM services and processes.
9. Partner with Product and Engineering to align customer needs with roadmaps.
10. Develop processes, customer journeys, and metrics to ensure successful outcomes.
11. Build and maintain strong customer relationships.

Minimum Required Skills and Abilities

1. High-impact leadership skills: vision, motivation, coaching, results-driven.
2. Self-starter with agility to handle ambiguity and communicate effectively.
3. Exceptional business acumen and customer interaction skills.
4. Confidence in high-stakes discussions with CxO-level stakeholders.
5. Extensive go-to-market and process management experience.
6. Knowledge of process design, digital tools, SaaS; experience with Salesforce, Gainsight is a plus.
7. Data-driven decision-making ability.
8. Persuasive, influential, and capable of building a customer-centric culture.

Qualifications

1. Previous second-line leadership in a high-growth SaaS organization.
2. 10+ years in sales, customer success, renewal sales, or consulting.
3. Bachelor’s Degree, technical preferred; Master’s or MBA a plus.
4. Experience recruiting and managing high-performing teams.
5. Proven ability to deliver post-sales functions at scale.
6. Strong ownership, accountability, and influence skills.
7. Ability to manage conflicts and drive outcomes.
8. Risk identification and mitigation skills.
9. Adaptability and resilience under stress.
10. Familiarity with cybersecurity or identity management industry is a plus.
11. Strong data analytics skills.
12. Willingness to travel up to 35%.

Core Leadership Competencies

• Builds Effective Teams
• Demonstrates Self-Awareness (EQ)
• Develops Talent
• Drives Results
• Strategic Mindset

What You Can Look Forward To

• Amazing Benefits
• Making Social Impact
• Talent Development & Community at Okta

We offer a flexible, empowering work environment with top tools and benefits. Find your place at Okta today: https://www.okta.com/company/careers/

Some roles may require travel for onboarding. Okta is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, religion, gender, etc., and accommodate applicants as needed.