Senior Specialist, Technical Account Management

MasterCard; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Senior Specialist in Technical Account Management to enhance client success through technical expertise and strategic thinking. In this dynamic role, you will guide clients through onboarding and integration, acting as a vital link between sales and implementation. Your ability to communicate complex technical concepts and manage client expectations will be key in fostering long-term relationships. This position offers a unique opportunity to work with innovative solutions that empower businesses to optimize customer engagement. Join a forward-thinking company that values your contributions and supports your professional growth.

Qualifications

• 2+ years in a technical client-facing role or as a front-end developer.
• Strong expertise in JavaScript, HTML, CSS; Java is a plus.

Responsibilities

• Act as the technical bridge between clients and Dynamic Yield.
• Lead onboarding, integrations, and provide ongoing technical guidance.

Skills

JavaScript

HTML

CSS

API configurations

Account Management

Project Management

Client Communication

Technical Troubleshooting

Education

Bachelor’s degree in Computer Science

Equivalent experience

Tools

SaaS platforms

Digital marketing solutions

E-commerce platforms

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Specialist, Technical Account Management

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Dynamic Yield, a Mastercard company, is a leading personalization platform that enables businesses to build tailored digital experiences at scale. We empower brands to deliver individualized recommendations, dynamic content, and targeted messaging to optimize customer engagement.

Overview

As a Technical Account Manager (TAM) at Dynamic Yield, you will be the primary technical contact for clients immediately after they sign a deal. You will guide them through onboarding, integration, and ongoing technical consulting to ensure they maximize the value of our platform. This role requires a unique blend of technical expertise, client-facing skills, and strategic thinking to foster long-term relationships and drive customer success.

Key Responsibilities

1. Act as the technical bridge between Dynamic Yield and our clients, ensuring a seamless transition from sales to implementation.
2. Lead the onboarding process, including technical integrations, migrations, and customization of the product to meet client needs.
3. Provide ongoing technical guidance, training, and best practices throughout the client lifecycle.
4. Partner closely with engineering, product, development, and support teams to resolve technical issues and optimize client implementations.
5. Maintain a portfolio of 15-25 clients, managing technical expectations and identifying opportunities for additional technical solutions.
6. Assist clients in configuring APIs, troubleshooting issues, and understanding how to implement Dynamic Yield’s product effectively.

Who You Are

1. Technical & Client-Focused: You understand JavaScript, HTML, CSS, and API configurations and can translate complex technical concepts for non-technical users.
2. A Strong Communicator: You can manage client expectations and proactively address technical challenges.
3. Experienced in Account/Project Management: You have worked with multiple clients, ideally in SaaS, digital marketing, or e-commerce.
4. Strategic Thinker: You go beyond technical troubleshooting to identify new opportunities for feature development and product adoption.

Qualifications

1. Bachelor’s degree in Computer Science or related field (or equivalent experience).
2. 2+ years of experience in a technical client-facing role (TAM, Technical Consultant, Solutions Engineer, etc.) or as a front-end developer.
3. Strong expertise in JavaScript, HTML, CSS (Java is a plus).
4. Experience with SaaS platforms, APIs, and digital marketing solutions is a plus.
5. Familiarity with e-commerce platforms and personalization strategies is preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach; and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.