Senior Specialist, Technical Account Management - French Speaking

MasterCard; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player seeks a Senior Specialist in Technical Account Management who is a native French speaker. This role requires a blend of technical expertise and customer relationship management. You will become an expert in Dynamic Yield products, providing world-class support and interfacing with customers to ensure their needs are met. If you have a passion for technology and a knack for problem-solving, this position offers a unique opportunity to make a significant impact in a dynamic environment. Join a team that values innovation and customer satisfaction while contributing to a sustainable economy.

Qualifications

• Native French speaker with technical client-facing experience.
• Proven track record in maintaining customer relationships.

Responsibilities

• Become an expert in Dynamic Yield products and support customers.
• Interface with customers to gather technical requirements.

Skills

JavaScript

HTML

CSS

Java

Technical Client-Facing Experience

Digital Marketing Solutions

Education

Bachelor's in Computer Science

Tools

Dynamic Yield

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Technical Account Management - French Speaking

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you’ll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield’s customers.

Role

1. Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product.
2. Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products.
3. Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution.
4. Partner with the Engineering and Development teams to resolve customer issues.

All About You

1. Native French speaking.
2. BS in Computer Science or equivalent experience.
3. Must have technical client-facing experience or 2+ years front end developer experience.
4. Advanced skills in JavaScript, HTML, CSS - a must, Java - a plus.
5. Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment.
6. Familiarity with e-commerce specific terms and configuration is preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.