Director, SMB & Platform Risk Strategy

Checkout Ltd; Greater London; Hybride; GBP 140 000 - 190 000; Plein temps

Résumé du poste

Checkout.com is seeking a Director of SMB and Platforms Risk in London. You will own the first-line risk strategy and operating model for SMB and platform sellers globally, reporting to the VP, Risk Operations.

You’ll lead onboarding and monitoring teams across Mauritius and Mexico through local leaders and a BPO partner, ensuring scalable, measurable risk controls. You’ll partner with Product, Risk Analytics, Engineering and Commercial to build scalable risk solutions, while maintaining

Qualifications

• Extensive risk expertise across SMB onboarding, fraud and monitoring.
• Understanding of platform/PayFac models and KYC/KYB.
• Ability to turn risk needs into operating models and roadmaps.
• Strong experience leading distributed teams with clear governance.

Responsabilités

• Set risk strategy and operating model across the seller lifecycle: onboarding, risk-based tiering, review criteria, monitoring triggers and actions.
• Partner with Product, Risk Analytics and Engineering to translate risk needs into requirements and an automation roadmap.
• Define and track KPIs balancing control, customer experience and cost (STP, onboarding time, loss rates, alert precision).
• Lead operational performance across teams in Mauritius and Mexico via local leaders, setting SLAs and capacity plans.
• Scale the operation with headcount growth, govern BPO partners and drive automation improvements.
• Close the loop between cases, losses and fraud patterns to improve rules and product priorities.
• Own first-line control quality and audit readiness with clear handoffs to second-line oversight.
• Represent SMB & Platforms Risk in governance and commercial forums, including pricing decisions.

Connaissances

Risk strategy

Onboarding & monitoring

KYC/KYB knowledge

Programmatic mindset

Distributed team leadership

Data analytics

Description du poste

Checkout.com is seeking a Director of SMB and Platforms Risk in London. You will own the first-line risk strategy and operating model for SMB and platform sellers globally, reporting to the VP, Risk Operations.

You’ll lead onboarding and monitoring teams across Mauritius and Mexico through local leaders and a BPO partner, ensuring scalable, measurable risk controls. You’ll partner with Product, Risk Analytics, Engineering and Commercial to build scalable risk solutions, while maintaining