Director, Relationship Management

BNY; Greater London; On-site; GBP 120,000 - 160,000; Full time

Job summary

BNY seeks a Director, Relationship Management for the London-based Clearance and Collateral team. You will manage and grow major client relationships, serving as a trusted advisor to senior client leadership and coordinating cross-platform collaboration to expand the client franchise.

The role requires strong leadership, deep financial services experience, and a proven track record in relationship management or account management within a complex, global bank environment.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience is required.
• Advanced/graduate degree preferred.
• Extensive work experience preferred.
• Financial Services expertise with a particular client type or product preferred.
• Prior experience in Relationship Management, Client Services or Account Management preferred.
• Leadership positions and a track record of leading high performance client coverage teams with dedicated revenue strategy plans preferred.

Responsibilities

• Independently develops the strategic plan for managing and growing existing client relationships.
• Identifies opportunities to evolve client business for incremental account growth.
• Serves in a consultative role to the client, advising client top leadership on objectives.
• Assigned moderate to large client accounts with high-growth potential and increased complexity.
• Collaborate across platforms and lines of business to grow client franchise.

Skills

Relationship management

Client services

Account management

Leadership

Education

Bachelor’s degree

Advanced/graduate degree

Job description

Job Description

BNY’s Global Collateral Platform helps clients segregate, optimize, finance and "transform" collateral in support of their financial strategies. Institutional investors and intermediaries look to us for the global expertise, clarity, and operational support as they need to navigate an environment of sweeping regulatory change. Our innovative, insight-driven solutions help our clients, whether on the buy-side or the sell-side, improve the way they manage their collateral, engage in more investment opportunities to help maximize their investment returns and access new financing alternatives. Backed by modern technology and multi-dimensional thinking, we're ready to deliver the expertise, products and services clients need as they address their collateral, liquidity, and securities financing needs. We’re seeking a future team member for the role of Director, Relationship Management to join our Clearance and Collateral team. This role is located in London. In this role, you’ll make an impact in the following ways:

• Independently develops the strategic plan for managing and growing existing client relationships.
• Identifies opportunities to evolve client business for incremental account growth.
• Serves in a consultative role to the client, advising client top leadership on the best way to achieve short- and long- term strategic objectives.
• From a global, bank-wide perspective, assigned moderate to large client accounts with high-growth potential and increased complexity of strategic needs across a region or globally.
• Has developed significant expertise on industry trends, competitor services/offerings and clients business environment. As the client advocate, often serve as the ultimate escalation point for client satisfaction.
• Consult with clients on their strategic vision and how the firm can help them achieve that vision.
• Collaborate across other platforms and lines of business to identify opportunities to grow and expand client franchise.
• Promote firm services/product offerings that solve client challenges and achieve account growth. Research client issues and bring to resolution. May be assigned as owner/expert of a particular process or product.
• Conduct frequent and regular check-ins with assigned clients, ensuring their continued satisfaction ensuring continued satisfaction and strategic alignment with firm services/product offerings.
• Continually evaluate client needs and ensure sustained client engagement. Develop, track and report on relationship strategy/results for assigned client portfolio. Contribute to the development of team/unit metrics, dashboards and roadmaps.
• Work closely with business development teams to ensure relationship management strategy is executed by account management and client service teams.
• Keep abreast of client account activity occurring throughout the firm and often serve as the ultimate escalation point for client satisfaction. May assist with prospecting new clients in a similar industry or segment of existing clients.
• Conduct service review meetings and assist in client training, sharing of market information/experience.
• Contribute to the development of overall RM strategies for the unit.
• May work with other Relationship Managers and/or marshal firm-wide resources (marketing, legal, compliance, etc.) to ensure client needs are being addressed and to proactively inform clients of industry developments or firm thought leadership.
• Ensures client onboarding and/or risk management activities are conducted and captured (KYC, BAC, etc.) In some regional/local markets may manage relationships with regulators directly. Attend industry events and conferences to remain visible in the market and remain current on industry trends and competitor services/offerings.
• No direct reports. Provide guidance to less experienced Relationship Managers as needed.
• Responsible for achievement of organic, incremental growth (revenue, asset) goals within assigned client portfolio. Manages overall relationship profitability of moderate to large-sized clients with increased complexity.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• Advanced/graduate degree preferred.
• Extensive work experience preferred.
• Financial Services expertise with a particular client type or product (Hedge, Pension, etc.) preferred
• Prior experience in Relationship Management, Client Services or Account Management preferred.
• Leadership positions and a track record of leading high performance client coverage teams with dedicated revenue strategy plans preferred.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.