Director, Product Management & Enablement

Mastercard; London; On-site; GBP 80,000 - 150,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Director of Product Management & Enablement to lead market enablement initiatives. This pivotal role focuses on enhancing customer experience through innovation and strategic partnerships. The ideal candidate will possess a strong background in technology sales, an analytical mindset, and a passion for problem-solving. You will work closely with various teams to drive product adoption, monitor market trends, and provide local industry expertise. If you thrive in a client-facing role and are eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Proven track record in technology sales or partnerships.
• Experience with multiple stakeholders across organizations.

Responsibilities

• Identify opportunities to influence product provisioning and usage.
• Drive new revenue through partners embedding solutions.

Skills

Technology Sales

Customer Experience Strategy

Analytical Skills

Problem-Solving

Stakeholder Management

Compliance Risk Management

Education

Bachelor's Degree

Master's Degree (preferred)

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Product Management & Enablement Overview:
The Financial Crime Solutions team is seeking a Director, Product Management & Enablement to focus on market enablement by providing regional support to advance our customer experience strategy through innovation and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role:

In this client-facing position, you will:

1. Work with Product and Regional Managers to identify opportunities to influence and advise on product provisioning and usage.
2. Ensure that end users have access to and understand the value of our solutions.
3. Provide demos and host meetings with Strategic Partnerships, Regional Support teams, end users, and prospects.
4. Protect revenue by increasing adoption and user activity through education evangelism.
5. Influence future product strategy based on market feedback.
6. Drive new revenue through partners who embed Mastercard Fraud and Financial Crime Solutions for real-time Fraud and AML decisioning.
7. Identify early adopters and strategic customers for new products and solutions through POCs and market testing.
8. Manage partnerships and customers, monitoring velocity and volumes.
9. Provide local industry expertise and regional support.
10. Attend industry events to provide external presence and thought leadership (e.g., speaking engagements).

All About You:

The ideal candidate should:

• Have a proven track record in technology sales or partnerships.
• Be focused on customer needs above all.
• Continuously monitor market and competition trends.
• Experience working with multiple stakeholders across organizations.
• Coordinate closely with teams across Account Management, Product, Data Science, Legal, and Regional Leads.
• Identify challenges and solutions related to crypto and compliance markets.
• Possess knowledge of industry-standard compliance risk management practices.
• Explain technical problems clearly and succinctly.
• Communicate effectively with a wide range of stakeholders.
• Always seek potential solutions to problems.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every employee or representative must:

• Abide by Mastercard’s security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report suspected security violations or breaches.
• Complete mandatory security trainings as per Mastercard’s guidelines.