Director of Sales & Marketing

Accor Hotels; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic sales manager to lead their hospitality sales efforts. This role involves coordinating resource allocation, establishing budgets, and maximizing sales productivity. The ideal candidate will be a self-motivated leader with a passion for service and a knack for networking. Join a forward-thinking company where your contributions will significantly impact the success of boutique hotels, ensuring memorable moments for guests. If you're ready to take on a challenging yet rewarding position in a vibrant environment, this opportunity is perfect for you.

Qualifications

• Senior hospitality sales experience preferred.
• Outgoing, organized, and self-motivated leader.
• Proficient with CRM systems and metrics.

Responsibilities

• Coordinate payroll management and resource allocation.
• Establish annual budgets and marketing plans.
• Monitor sales productivity and develop strategies.

Skills

Sales Management

Budgeting

Market Analysis

CRM Systems

Team Leadership

Networking

Education

College Degree

Tools

CRM Software

Job description

Company Description

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool, and spa.

Located on Gigiri’s Limuru Road, close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants, contractors, diplomats, leisure visitors, and the local community.

Job Description

1. Coordinate effective payroll management and resource allocation, establishing a flexible workforce based on principles of Multi Skilling and Multi-Tasking.
2. Establish annual budgets, marketing plans, and action plans with measurable objectives to achieve revenue and profit goals.
3. Maintain complete records of all sales agreements, contracts, and quotes according to La Maison brand policies and procedures.
4. Understand contribution margins of each product and collaborate with department heads to maximize operating results.
5. Set individual sales goals by segments; track and review team productivity monthly and quarterly.
6. Direct and coordinate sales and meetings activities to secure new and repeat business, aiming to exceed budgets.
7. Monitor, measure, and analyze the productivity of sales and meetings teams to meet and surpass goals.
8. Maintain analysis of key accounts and regional market movements.
9. Stay informed about competitors' activities and develop strategies accordingly.
10. Publish accurate 90-day revenue forecasts to assist operations with staffing.
11. Be aware of community, business, political, and social factors affecting financial objectives.
12. Review room and banquet space inventories bi-monthly; formulate strategies to fill low occupancy periods.
13. Maximize technology and software use; maintain clean data at all times.
14. Attend trade shows and corporate functions for networking and promotion.
15. Entertain potential and actual clients to promote the hotel.
16. Participate in daily and weekly revenue meetings to help reach and exceed room revenue targets.
17. Ensure sales contracts comply with hotel policies and are commercially sound.
18. Define and target key accounts; develop effective solicitation strategies.
19. Review blocked rooms and meeting space weekly to ensure all business is confirmed.
20. Promote high visibility for the hotel through direct sales efforts.
21. Research new markets and potential accounts for follow-up.
22. Review sales files for correct booking procedures, including history, contracts, and room blocks.
23. Project a warm, professional, and welcoming image for the sales and meetings teams.
24. Maintain departmental standards and ensure all operations manuals are updated annually.
25. Keep accurate manual and electronic filing systems.
26. Conduct weekly meetings with department sections.
27. Maintain up-to-date records on systems for all corporate and group accounts.
28. Plan and conduct efficient, results-oriented meetings.
29. Safeguard all contracts and financial documents.
30. Identify training needs and plan training programs for the team.
31. Hire, interview, and select sales team members aligned with brand standards and multi-tasking requirements.
32. Ensure team members are multi-skilled through ongoing training.
33. Assist in training subordinates and support their development and welfare.
34. Supervise department staff to maintain service standards.
35. Conduct annual performance appraisals for Heartists.
36. Perform any other duties assigned by management.

Other Duties

• Support team welfare, safety, and development.
• Encourage good interdepartmental relationships.
• Ensure punctuality, proper uniform, and personal hygiene of Heartists.
• Maintain high service standards and adherence to policies and safety regulations.

Qualifications

• Senior hospitality sales experience preferred.
• Experience in a competitive sales environment, both outside and inside sales.
• College degree preferred but not required.
• Outgoing, personable, organized, and self-motivated leader.
• Valid driver’s license required.
• English fluency preferred.
• Resilient and persistent in sales efforts.
• Professional appearance and passion for serving seniors.
• Proficient with CRM systems and metrics.

Additional Information

Eligible to live and work in Kenya.