Director of Property Services

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Property Services to lead a talented team and manage significant budgets. This pivotal role involves driving transformation and ensuring exceptional customer experiences through innovative solutions. With a focus on regulatory compliance and operational excellence, you'll foster a high-performing culture while building strong relationships with stakeholders. If you're a strategic leader with a passion for making a meaningful impact in social housing, this is an exciting opportunity to shape the future of property services.

Benefits

Gym, fitness and wellbeing discounts

Mental health support

Flexible working options

Access to online GP appointments

Pension plan with matching contributions

Discounts on shopping and technology

Ongoing personal and professional development

Career progression opportunities

Qualifications

• Extensive experience in managing large-scale property services.
• Knowledge of regulatory frameworks such as CQC and Awaab’s Law.

Responsibilities

• Lead the development and implementation of strategies for property services.
• Manage operational delivery of property services and ensure compliance.

Skills

Leadership Skills

Financial Acumen

Strategic Planning

Regulatory Compliance Knowledge

Team Development

Education

Degree or Equivalent Experience

Professional Qualification (MCIOB, MRICS)

Housing Management Qualification (CIH Level 5)

Job description

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Location :Flexible (UK-wide with travel)

Contract :Permanent, Full-Time

About Anchor

At Anchor, we are dedicated to providing exceptional housing, care, and homeownership services across the UK. As a leading social housing provider, we are committed to delivering high-quality property services that enhance the lives of our residents while ensuring value for money and compliance with regulatory standards.

The Role

We are seeking an experienced and dynamic Director of Property Services to lead a team of approximately 60 colleagues and manage budgets of circa £60m. Reporting to the Executive Director of Property & Assets, you will drive the transformation of our property services, delivering outstanding customer experiences through innovative, technology-enabled solutions.

This pivotal role involves overseeing all site works, planned investments, property repairs, and our wholly owned repairs subsidiary. You will ensure statutory compliance, optimise procurement, and foster a high-performing, empowered team culture.

Key Responsibilities

• Lead the development and implementation of strategies for property services, ensuring regulatory compliance and exceptional customer service.
• Manage the operational delivery of Anchor Repairs and Property Services, driving value for money and service improvements.
• Oversee budgets, ensuring accurate forecasting and delivery within financial targets.
• Ensure compliance with legislation, including Awaab’s Law, and maintain robust quality assurance processes.
• Build strong relationships with internal and external stakeholders to support collaborative delivery of business objectives.
• Develop and empower a high-performing team, fostering a culture of innovation and accountability.

About You

You are a strategic leader with extensive experience in managing large-scale property services, ideally within social housing or care environments. You possess:

• A sound understanding of repairs, voids maintenance, and building pathology, with knowledge of regulatory frameworks such as CQC and Awaab’s Law.
• Proven experience in leading complex investment programmes and managing high-value contracts (, NEC, JCT).
• Strong commercial and financial acumen, with a track record of delivering value for money.
• Exceptional leadership skills, with experience in driving cultural change and developing talent.
• A degree or equivalent experience, preferably with a professional qualification (, MCIOB, MRICS) and a Housing Management Qualification (CIH Level 5 or above, or willingness to work towards).
• A full, clean UK driving licence.

Why Join Us?

This is an exciting opportunity to shape the future of Anchor’s property services, delivering meaningful impact for our residents and communities. We offer:

• A competitive salary and benefits package.
• The chance to lead transformative change in a dynamic, values-driven organisation.
• Opportunities for professional growth and development.
• A supportive and collaborative working environment.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more
• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated Please follow the link or copy and paste

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.