Assistant Director Localities, Property Services

TN United Kingdom; Basingstoke; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Assistant Director for Localities and Property Services. This role involves leading a large team to deliver high-quality property repairs and maintenance services while ensuring customer satisfaction and compliance with regulations. The successful candidate will manage significant budgets, develop stakeholder relationships, and drive business effectiveness through innovative solutions. With a commitment to equality and diversity, this organization offers a supportive environment for leaders who share these values. If you have a passion for customer service and operational efficiency, this opportunity is perfect for you.

Benefits

Annual flex-pot

Discounted shopping

25 days holiday plus bank holidays

Generous pension scheme

Wellbeing benefits

Flexible working arrangements

Private medical insurance

Dental insurance

Critical illness cover

Qualifications

• Experience leading a multidisciplinary, customer-focused team.
• Strong knowledge of program development and performance improvement.

Responsibilities

• Managing complex annual budgets and ensuring compliance.
• Delivering improvement programs to meet performance standards.
• Developing relationships with stakeholders and partner agencies.

Skills

Team Leadership

Budget Management

Analytical Skills

Customer Service

Strategic Thinking

Health and Safety Knowledge

Performance Improvement

Job description

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Assistant Director Localities, Property Services, Basingstoke

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EU work permit required:

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Job Reference:

22e55070ad4b

Job Views:

9

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

The Role

You will lead a large team to deliver a safe, customer-centric, high-quality, value-for-money property repairs, improvements, projects, and maintenance services. The delivery will involve a mix of in-house staff, sub-contractors, main contractors, and possibly external consultants. You must ensure all work is conducted safely and competently, with a focus on customer satisfaction, meeting commitments, monitoring performance, and complying with regulatory and legislative obligations.

Responsibilities include:

• Managing significant, complex annual budgets, monitoring expenditure, and ensuring compliance with procedures and audit requirements.
• Delivering improvement programs and projects to meet performance and financial standards, ensuring customer satisfaction and value for money.
• Deploying resources effectively, including suppliers, to maximize productivity and customer benefit.
• Developing and maintaining relationships with stakeholders and partner agencies, contributing to SNG's objectives.
• Leading strategic and operational service delivery across localities, both residential and non-residential.
• Collaborating with senior leaders to deliver the Corporate Plan, ensuring projects are completed timely and within budget.
• Driving business effectiveness through innovative solutions to improve customer service and operational efficiency, ensuring compliance with standards.

What we're looking for

• Experience leading a multidisciplinary, customer-focused team in a large maintenance and engineering organization.
• Strong knowledge of program development and performance improvement in a customer-focused environment.
• Ability to manage budgets, forecast income and expenditure, and mitigate risks.
• Analytical skills to interpret business data and develop progress metrics.
• Strategic thinking, commercial acumen, and values-driven behaviors aligned with our corporate and asset strategies.
• Experience implementing innovative concepts and adapting to policy changes.
• Proven ability to meet deadlines and work effectively in complex, dynamic environments.
• Knowledge of health, safety, and environmental legislation, ensuring team compliance.
• Track record of delivering excellent customer service in complex environments.

Benefits at SNG include:

• Annual flex-pot, discounted shopping, and cycling schemes.
• 25 days holiday plus bank holidays, increasing to 30 days.
• Generous pension scheme (up to 12%), life cover at 4x salary.
• Wellbeing benefits, including 24/7 virtual GP service.
• Flexible working arrangements.
• Options for private medical, dental insurance, and critical illness cover.

We are committed to Equality, Diversity, and Inclusion. We seek leaders who share these values. Visit our careers site to learn more.