Director of Operations Readiness & Implementation

Iron Mountain Incorporated; England; Hybrid; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

PTO & holidays

Flexible work options

Health & retirement plans

Learning & growth

Job summary

Iron Mountain is seeking a Director of Operations Readiness to join our Operations team. You will steer operational success from the initial tender phase through to implementation, stabilizing new sites, and ensuring a seamless handover to permanent leadership.

You’ll partner with Commercial and Solutions Design, drive governance, develop SOPs, and establish performance reporting to keep contracts profitable and on schedule.

Qualifications

• Progressive leadership experience focused on operations, site startups, complex implementations, and managing multidisciplinary teams.
• Strong knowledge of solutions design principles, commercial cost controls, KPI/SLA validation, and Health & Safety compliance.
• Proven ability in customer-facing communication, executive presentations, cross-functional leadership, and mitigating operational risks during project rollouts.
• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Engineering, or a related field.

Responsibilities

• Drive Solutions Development & Commercial Validation: Partner closely with Commercial and Solutions Design teams during the tender process to co-create, stress-test, and sign off on proposed operational solutions, SLAs, KPIs, and cost structures to ensure profitability and operational feasibility.
• Lead Implementations & Customer Engagement: Direct the physical and systemic execution of new contracts, serve as the operational leader in client meetings and pitches, build standardized SOPs, and establish comprehensive performance reporting.
• Manage Team Performance & Ensure BAU Handover: Lead and mentor a team of Senior Operations Leaders and cross‑functional implementation partners, ensuring all safety, productivity, and profitability targets are met before executing a structured transition to permanent site leadership.

Skills

Operations leadership

Site startups

Complex implementations

Multidisciplinary teams

Stakeholder management

Education

Bachelor’s degree

Job description

Iron Mountain is seeking a Director of Operations Readiness to join our Operations team. You will steer operational success from the initial tender phase through to implementation, stabilizing new sites, and ensuring a seamless handover to permanent leadership.

You’ll partner with Commercial and Solutions Design, drive governance, develop SOPs, and establish performance reporting to keep contracts profitable and on schedule.