Director of Operations and Service Development

The Good Care Group; Greater London; Hybrid; GBP 86,000 - 105,000; Full time

Benefits offered by this job

Performance bonus

Flexible work

Volunteer days

Holiday buy/sell

Job summary

The Good Care Group in London invites applications for the Director of Operations & Service Development. This senior role shapes strategy, oversees delivery across home care services, and ensures CQC compliance and excellent clinical governance.

You will lead digital transformation, drive commercial growth, and collaborate with the Managing Director to raise standards while maintaining financial sustainability. Hybrid London base with national travel; salary around £95,000 plus performance bonus.

Qualifications

• Extensive leadership experience in health and social care is preferred.
• Strong strategic planning and change management skills.
• Financial acumen: budgeting, pricing, margins.

Responsibilities

• Drive commercial strategy and revenue growth alongside Sales and Finance.
• Provide strategic management of all care services and ensure KPIs are met.
• Ensure regulatory readiness and robust governance frameworks (CQC).
• Lead the digital roadmap and transformation initiatives with IT leadership.

Job description

Director of Operations & Service Development

Join a CQC 'Outstanding' Leader in Home Care

Location: Hybrid (London Office Base in Aldgate | National Travel Expenses Paid)

Salary: c£95,000 per annum + Performance-Related Bonus Scheme

Leadership Level: Senior Leadership Team (Reporting to Managing Director)

About The Good Care Group

The Good Care Group is an industry-leading home care provider dedicated to delivering exceptional in-home services across the UK. Rated 'Outstanding' by the CQC in all five categories, we pride ourselves on driving innovation, achieving excellence in clinical governance, and transforming health outcomes and quality of life for our clients.

The Opportunity

Are you a visionary operational leader looking to make a lasting impact in health and social care? As the Director of Operations & Service Development, you will play a pivotal role in shaping our strategic direction and driving commercial growth. Working closely with the Managing Director, you will bridge strategic vision with operational execution—ensuring top-tier CQC compliance, financial sustainability, and digital transformation across our services.

What You Will Do

• Drive Commercial Strategy & Growth: Identify revenue streams, refine pricing models, manage margins, and lead commercial negotiations alongside Sales and Finance.
• Champion Operational Excellence: Provide strategic management to all care services, enforce robust KPIs, eliminate inefficiencies, and mentor operational leadership teams.
• Maintain Quality & CQC Standards: Hold senior accountability for regulatory readiness, statutory compliance, clinical governance frameworks, and risk management.
• Lead Digital Transformation: Own the digital roadmap and transformational agenda in collaboration with the IT Director to modernize infrastructure and operational models.

What We Are Looking For

• Extensive leadership experience within UK health and social care.
• A proven track record in strategic planning, commercial growth, and major transformation projects.
• Strong financial acumen (budgeting, pricing, margin management) combined with expert knowledge of CQC regulations.
• Exceptional executive stakeholder management and change leadership capabilities.

Why Join Us?

• Competitive salary package around £95,000 + performance bonus.
• Flexible work options, including work from Europe for up to 2 weeks per year.
• Holiday buy/sell schemes and paid volunteer days.