Director of Network Operations & Optical Communications

Archangel Lightworks; Oxford; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Equity options

25 days annual leave

Weekly company lunch

Professional development

Job summary

Archangel Lightworks, based in Oxford, is seeking a Head of Network Operations to lead and scale our deployed network infrastructure and optical communication services. You will build a high-performing team, define operational standards, and own service availability across company- and customer-owned systems.

The role requires 10+ years in network/ops leadership, strong monitoring and incident-management skills, and a track record of delivering complex infrastructure.

Qualifications

• 10+ years leading network or service operations in complex infra.
• Strong knowledge of network monitoring, incident management, and maintenance.
• Ability to build operational capabilities and lead multidisciplinary teams.
• Experience in optical/satellite/telecom ground station ops preferred.

Responsibilities

• Build and lead the Network Operations function and establish teams, processes, and standards.
• Direct operation of Optical Communication Service including planning, performance, availability.
• Own monitoring, maintenance, and performance of deployed infra, with Production and Engineering alignment.
• Engage with customers during sales and post-sales to ensure success.
• Lead deployment and commissioning of new systems across cross-functional teams.
• Own customer support, onboarding, POC, incident management, and feedback to product development.

Skills

Network operations leadership

Incident management

Team leadership

Operational processes

Job description

Archangel Lightworks, based in Oxford, is seeking a Head of Network Operations to lead and scale our deployed network infrastructure and optical communication services. You will build a high-performing team, define operational standards, and own service availability across company- and customer-owned systems.

The role requires 10+ years in network/ops leadership, strong monitoring and incident-management skills, and a track record of delivering complex infrastructure.