Director of Information Technology

Bvlgari Hotel London; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Brand benefits

Job summary

Bvlgari Hotel London in Knightsbridge seeks an accomplished Director of Information Technology to lead IT operations and drive technology initiatives that support guest experience and business objectives.

The role requires strong IT leadership, extensive management experience, security-minded focus, and the ability to align technology with luxury hospitality standards, including knowledge of Marriott systems.

Qualifications

• The role requires significant IT leadership within a luxury hospitality environment.
• Experience with enterprise IT strategies and technology transformation initiatives.
• Strong budgeting and vendor management skills.
• Knowledge of security, risk management and compliance frameworks.

Responsibilities

• Lead the technology strategy and roadmap for the hotel, aligning with business objectives.
• Manage IT infrastructure, networks, cybersecurity, telecoms and AV operations.
• Ensure reliability, security and performance of guest-facing systems.
• Drive digital transformation and continuous improvement across the business.
• Develop and mentor the IT team and manage budgets, vendors, and contracts.
• Ensure compliance with standards and data protection regulations.
• Advise senior leadership on technology risks and investments.
• Collaborate with department heads to implement innovative tech solutions.
• Oversee business continuity, disaster recovery and incident response planning.

Skills

Leadership

IT management

Infrastructure

Cybersecurity

Hospitality IT

Tools

PMS

POS systems

Cloud technologies

Job description

Located in Knightsbridge, on the edge of Hyde Park, Bvlgari Hotel London is one of the world's most prestigious luxury hotels, renowned for its exceptional service, sophisticated design, and commitment to excellence.

We are seeking an experienced and forward-thinking Director of Information Technology to lead the hotel's IT operation and drive technology initiatives that support both business objectives and an outstanding guest experience.

The successful candidate will bring strong leadership skills, extensive IT management experience, and a passion for delivering innovative, secure, and reliable technology solutions within a luxury hospitality environment. Knowledge of Marriott systems and platforms would be highly desirable.

This is an exciting opportunity to make a significant impact within an award-winning luxury hotel and contribute to the continued success of the Bvlgari brand.

Key Responsibilities

• Leading the overall technology strategy and roadmap for the hotel, ensuring alignment with business objectives and guest expectations


• Managing all IT infrastructure, systems, networks, cybersecurity, telecommunications and Audio-Visual operations


• Ensuring the reliability, security and performance of critical hospitality systems and guest-facing technologies


• Driving digital transformation initiatives and continuous improvement projects across the business


• Leading, developing and mentoring the IT team, fostering a culture of excellence and service


• Overseeing IT budgets, vendor relationships, procurement activities and technology contracts


• Ensuring compliance with corporate standards, cybersecurity requirements and data protection regulations


• Acting as a trusted advisor to senior leadership on technology risks, opportunities and investment decisions


• Collaborating with department heads to identify and implement innovative technology solutions that enhance operational efficiency and guest satisfaction


• Managing business continuity, disaster recovery and incident response planning

What We Are Looking For

You will bring significant leadership experience within Information Technology, ideally gained within luxury hospitality or a similarly service-focused environment. You are a confident communicator who can engage effectively with stakeholders at all levels and translate business needs into practical technology solutions.

• Proven experience in a senior IT leadership role


• Strong technical expertise across infrastructure, networking, cybersecurity, cloud technologies and enterprise applications


• Demonstrated experience developing and delivering IT strategies and technology transformation initiatives


• Strong financial acumen with experience managing budgets and technology investments


• Experience leading and developing high-performing technical teams


• Comprehensive understanding of information security, risk management and compliance frameworks


• Experience supporting hospitality systems, including Property Management Systems (PMS), Point of Sale (POS) and guest technology platforms


• Excellent project management, problem-solving and decision-making skills


• Outstanding communication and stakeholder management abilities


• Knowledge and experience of Marriott systems and platforms would be highly desirable


• Good written and spoken English, with eligibility to work in the UK

Why Join Bvlgari Hotel London

At Bvlgari Hotel London, you will have the opportunity to shape the technology landscape of one of the world's most recognised luxury hospitality brands. You will work alongside a talented leadership team, influence strategic business decisions, and drive innovative solutions that directly enhance the guest experience.

We offer a competitive salary and benefits package, a collaborative working environment, and the opportunity to develop your career within a globally recognised luxury brand.

Bvlgari Hotel London - delivering excellence through innovation, leadership and expertise.