Director of Guest Experience

The Chancery Rosewood; Greater London; Vor Ort; GBP 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Complimentary room nights across Rosew

Discounts on Food & Beverage

Flexible benefits app

Volunteer day off

Parental leave (up to 16 weeks)

Birthday day off

Life insurance

Enhanced sick pay

Zusammenfassung

Rosewood Hotel Group at The Chancery Rosewood in London seeks a Director of Guest Experience to provide senior operational leadership across guest-facing departments and ensure a consistent luxury guest journey.

You will oversee evening and weekend coverage from 3pm, drive Rooms and F&B alignment, and lead VIP briefings while maintaining high service standards with discretion and influence.

Qualifikationen

• Senior operational experience within a luxury hotel environment.
• Strong understanding of Rooms and Food & Beverage operations.
• Calm, credible and visible leadership with floor presence.

Aufgaben

• Provide senior operational leadership across guest-facing departments and ensure continuity of service during peaks.
• Strengthen alignment between Rooms and F&B to deliver a seamless guest journey.
• Lead cross-departmental briefings for VIP arrivals, events and peak occupancy periods.
• Monitor service standards, guest feedback and quality metrics; intervene as needed.
• Act as liaison between Rooms Division and Food & Beverage to support service delivery.
• Lead the evening and weekend operation, including 3pm onwards shifts, especially in the absence of the Hotel Manager.

Kenntnisse

Arabic fluency

English fluency

Luxury hotel ops

Senior leadership

Jobbeschreibung

OUR PURPOSE AND CULTUREWe are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.THE TEAMAt The Chancery Rosewood, relationship hospitality defines how we operate. As Director of Guest Experience, you will work in close partnership with the Hotel Manager and Managing Director, and collaboratively with the Director of Food & Beverage and Director of Rooms, to ensure operational cohesion across the hotel.YOUR ROLEAs Director of Guest Experience, you will provide senior operational leadership across our guest-facing departments, ensuring continuity of service during key trading periods and a consistent luxury guest experience across every touchpoint.Positioned at the centre of the operation, you will orchestrate the daily flow of service, strengthen alignment between Rooms and Food & Beverage, and provide visible leadership when it matters most.Working Wednesday to Sunday from 3pm onwards, you will provide senior evening and weekend leadership across the hotel.HOW YOU’LL MAKE THE PLACE* Provide senior operational leadership and coverage across the hotel during evenings and weekends.* Maintain a strong and visible presence throughout the hotel, leading by example and ensuring operational issues are resolved promptly and effectively.* Act as the key liaison between Rooms Division and Food & Beverage to support seamless service delivery across the guest journey.* Lead cross-departmental briefings for VIP arrivals, events and peak occupancy periods.* Monitor service standards, guest feedback and quality metrics, intervening where necessary to safeguard the guest experience.* Support the delivery of agreed business objectives through effective cross-functional collaboration.* Act as the senior operational lead in the absence of the Hotel Manager.COULD THIS BE YOU?* You bring senior operational experience within a luxury hotel environment.* You have a strong understanding of Rooms and Food & Beverage operations, with experience across both disciplines highly desirable.* You are a calm, credible and visible leader who is comfortable leading from the floor.* You build strong relationships and can influence effectively across departments without relying on direct reporting lines.* You demonstrate high levels of discretion and sound judgement when navigating operational and guest matters.* You are fluent in Arabic and English, with the ability to communicate confidently with Arabic-speaking guests.OUR BENEFITS* 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)* Discounts on Food & Beverage* Flexible benefits app and monthly allowance to spend on whatever you like* Give days - A paid volunteering day of leave annually* Up to 16 weeks paid parental leave* Birthday day off - A paid day of leave for your birthday* Developmental & social calendars* Life insurance* Enhanced sick pay policyOUR COMMITMENT TO YOUAt Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.