Director of Engineering, KYX - AI-Driven Onboarding

Creandum; Greater London; Hybrid; GBP 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Time off & holidays

Parental leave

Sabbatical

Health insurance

Life & accident cover

Mental wellbeing

Learning & development

Work from abroad

Home office setup

Laptop replacement

Job summary

Tide is hiring a Director of Engineering to lead the KYX engineering organisation—covering onboarding identity, due diligence, continuous monitoring and risk scoring. You will unify leadership across Onboarding and Continuous KYX, oversee backend, frontend, data science and ML across multiple locations, and drive scalable, compliant AI-driven workflows.

You will work with KYX Ops, Policy and risk teams across UK, EU and India to improve conversion, due diligence quality and cost per member while

Qualifications

• Experience leading engineering organisations in identity, onboarding, fraud, financial crime or another regulated decisioning domain.
• Strong track record of turning platform investment into measurable outcomes: conversion, due diligence quality, unit economics and workflow automation.
• Experience taking machine learning from development into production at scale, and owning model performance once live.
• Experience operating in a regulated environment, working with Ops, Policy and second line risk and compliance functions,
• Strong judgement across organisation design, delivery, platform strategy, data architecture and technical quality.
• Ability to lead distributed teams across multiple markets and unify previously separate engineering lines behind one roadmap.
• Experience deploying AI or agentic systems inside regulated workflows, with a clear view on governance, evaluation and human oversight, would be a bonus.

Responsibilities

• Own the engineering strategy and organisation for KYX, from onboarding identity, access and due diligence through continuous monitoring to risk scoring, unifying leadership that today sits in separate Onboarding and Continuous KYX lines.
• Lead engineering across backend, frontend, data science and ML engineering, distributed across Hyderabad, Delhi, Sofia, Belgrade, Bucharest and Vilnius.
• Own KYX Scoring & ML as a shared capability serving both onboarding and ongoing decisioning, including the model lifecycle end to end from development through backtesting and staged rollout to production monitoring.
• Scale agentic AI in regulated workflows, from onboarding risk scoring through to screening, review and verification, in line with Tide's agentic governance framework.
• Work with KYX Ops, KYX Policy, Second Line of Defence and Product across the UK, EU and India, and with IAM on the still-to-be-sharpened boundary around login and access.
• Deliver measurable outcomes: higher automated decisioning rates, better due diligence and screening quality, and a falling KYX cost per member.
• Build once, deploy globally, and keep market-specific logic isolated.

Skills

Engineering leadership

Regulated domain

Platform outcomes

ML in production

Regulated environment

Org design & strategy

Distributed teams

Agentic AI governance

Job description

Tide is hiring a Director of Engineering to lead the KYX engineering organisation—covering onboarding identity, due diligence, continuous monitoring and risk scoring. You will unify leadership across Onboarding and Continuous KYX, oversee backend, frontend, data science and ML across multiple locations, and drive scalable, compliant AI-driven workflows.

You will work with KYX Ops, Policy and risk teams across UK, EU and India to improve conversion, due diligence quality and cost per member while