Director of Customer Growth & Expansion

CameraMatics LLC.; Tees Valley; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

CameraMatics seeks a Director of Customer Growth to own revenue growth within the existing customer base and drive net revenue retention. You will build strong customer relationships, uncover opportunities for expansion, and lead the UK & Ireland Customer Growth team to forecast renewals and growth.

You will champion customer value, manage enterprise accounts and align with product to deliver measurable outcomes across a growing SaaS platform in the UK market.

Qualifications

• Experience leading customer success or account management in a SaaS or hardware-plus-SaaS business with ARR between £20m and £100m.
• Proven ability to renew contracts through procurement, and to negotiate price increases or scope changes.
• Experience building renewal processes and growing a book of business with named accounts.
• Ability to manage enterprise accounts and drive renewal and expansion strategies.
• Familiarity with fleet, transport, logistics, telematics or related buyer ecosystems.
• Data-literate and able to run numbers to support decisions.

Responsibilities

• Own revenue growth across the existing customer base with focus on net revenue retention.
• Build strong relationships with customers and ensure they recognise value from the platform.
• Identify opportunities for renewal, expansion and long-term revenue growth with customers.
• Lead the Customer Growth team in the UK & Ireland, manage renewal/expansion forecasts and performance.
• Collaborate with product and R&D via voice of customer to drive value for customers.

Skills

Negotiation

Relationship building

Customer focus

Adoption

Data analysis

Organised

Product knowledge

Job description

CameraMatics seeks a Director of Customer Growth to own revenue growth within the existing customer base and drive net revenue retention. You will build strong customer relationships, uncover opportunities for expansion, and lead the UK & Ireland Customer Growth team to forecast renewals and growth.

You will champion customer value, manage enterprise accounts and align with product to deliver measurable outcomes across a growing SaaS platform in the UK market.