Director of Client Experiences – Streaming Platform Leader

MediaKind; Southampton; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Wellbeing program

Training & development

Collaborative environment

Flexible work

Job summary

MediaKind is seeking a Director of Client Experiences to shape how audiences watch content across devices. You will translate platform strategy into a client experience roadmap, partnering with Platform Tools to ensure backend services support fast, delightful apps.

The role is hands-on in a small team with mentoring responsibilities and a focus on analytics-informed decisions. Location is remote with international travel; we seek someone with 8+ years in streaming product management, deep

Qualifications

• 8+ years in streaming or OTT product management.
• Experience building or running consumer streaming apps.
• Fluency across iOS/Android and major set-top platforms.

Responsibilities

• Own the client experiences roadmap across mobile, living room, web, and emerging screens.
• Collaborate with Platform Tools to ensure backend services support client apps.
• Drive features like low-latency playback, start-over/catch-up, and multiview.
• Define entitlements and monetization strategies with tiers and protections.
• Guide discovery, personalization, and recommendations across catalogs.
• Lead the client SDK portfolio for iOS, Android, Roku, and web.
• Mentor the client experiences product team and convey learnings.
• Leverage analytics to validate ROI and inform roadmap.

Skills

Streaming product mgmt

Hands-on consumer apps

Device ecosystem know-how

Entitlements & monetization

Adaptive bitrate & DRM

Cross-functional leadership

Mentoring product teams

Job description

MediaKind is seeking a Director of Client Experiences to shape how audiences watch content across devices. You will translate platform strategy into a client experience roadmap, partnering with Platform Tools to ensure backend services support fast, delightful apps.

The role is hands-on in a small team with mentoring responsibilities and a focus on analytics-informed decisions. Location is remote with international travel; we seek someone with 8+ years in streaming product management, deep