Director of Care Services

LEICESTERSHIRE & RUTLAND ORGANISATION FOR THE RELIEF OF SUFFERING LIMITED; Leicester; On-site; GBP 32,000 - 52,000; Part time

Job summary

LOROS is seeking a Registered Manager to lead care services across the charity. The role involves developing strategic plans, ensuring high standards of care, and acting as accountable officer for controlled drugs with safeguarding responsibilities.

The post requires leadership to drive governance, patient-centered care, and effective collaboration with staff, trustees, and external partners to uphold quality and safety standards.

Responsibilities

• Establish plans for development of LOROS care services as part of the charity’s overall strategy and lead departmental colleagues to deliver these plans.
• Ensure high standards of care across all LOROS services, achieving continuous improvement and meeting Care Quality Commission expectations.
• Act as the charity’s Registered Manager and accountable officer for controlled drugs; Caldicott Guardian and safeguarding lead.
• Contribute to the Senior Leadership Team and represent care services at board level.
• Provide executive leadership and secretarial support for the Clinical Governance and Development Committee.

Job description

Salary - £80,000 pro-rata

22.5 hours per week

32 hours per week / £32,539.30 per annum (£38,132 FTE)

• Establish plans for the development of LOROS care services as part of the charity’s overall strategy and lead, motivate and inspire departmental colleagues to deliver these plans.
• Ensure high standards of care across all of LOROS services, achieving continuous, evidence-based improvement and delivering the expectations of the Care Quality Commission.
• Act as the charity’s Registered Manager, accountable officer for controlled drugs (in accordance with the Health Act 2006), Caldicott Guardian and designated safeguarding manager.
• Contribute to the overall leadership of LOROS as a member of the Senior Leadership Team (SLT) and represent matters relating to the charity’s care services at board and SLT levels.
• Provide executive leadership and ensure appropriate secretarial support for the Clinical Governance and Development Committee, working with the chair to plan agendas, enable effective trustee oversight and ensure decisions are implemented.
• Ensure that the views of patients and their families shape the development and delivery of LOROS services, for example through the Hospice User Group.
• Provide effective financial leadership, working with departmental budget leads and the Director of Finance and Resources to ensure that budgets are set, managed and delivered in pursuit of agreed plans and objectives.
• Ensure that an effective workforce is in place across all care services, co-ordinating skill mix and workload within teams and planning for future needs and developments.
• Ensure effective people management and clinical supervision of all departmental colleagues, nurturing talent and capability and enabling individuals to excel in their roles.
• Ensure procedural, regulatory and legislative compliance, for example in relation to matters such as safeguarding, medicines management and infection prevention.
• Work with the Facilities and Operations Manager to prevent infection and ensure high standards of cleanliness and food hygiene across all care services.
• Oversee the investigation process in relation to serious clinical incidents, ensuring they are appropriately reported internally and externally and associated actions completed.
• Ensure concerns and complaints are well managed and that learning is shared and related actions effectively implemented.
• Contribute to the negotiation of cost effective and high quality clinical contracts and Service Level Agreements (SLA) and ensure external support agencies, including Pharmacy, Tissue Viability, Infection Prevention and Dietetics operate in accordance with SLAs.
• Ensure clinical policies, guidelines and Standard Operating Procedures (SOP) are reviewed and updated and new policies developed as required to meet changing service need.
• Develop links with those involved in the provision of end of life and specialist palliative care at a local, regional and national level, sharing practice and improving service provision.
• Work with marketing and communications colleagues to ensure that the impact of LOROS care services is highlighted effectively in broadcast and print media, journals and social media.
• Liaise with key individuals, organisations and external providers of palliative care to promote a high profile and positive reputation of LOROS and its care services.
• Lead and support collaborative working with other health and social care professionals, agencies and users to promote and strengthen access to LOROS services.
• Promote an ethos of joint working, collaboration and mutual respect amongst all members of staff and volunteers, which reflects the values and behaviours of the charity.
• Champion organisational policy and ensure compliance with external legislation, including in relation to equality and inclusion, confidentiality, data protection, health and safety and safeguarding children and adults.

Provide out of hours support as required, including responding to escalation calls from the inpatient unit and fulfilling the responsibilities set out in the Business Continuity Plan.

Closing date: 18th October 2026

LOROS,Groby Road,Leicester LE3 9QE