Director of Care Services

Loros Enterprises Ltd; Leicester; On-site; GBP 33,000 - 38,000; Full time

Job summary

LOROS The Leicestershire & Rutland Hospice is seeking a Registered Manager to lead care services as part of the charity's strategy. You will be accountable for clinical governance, safeguarding and medicines management, and will chair committees to ensure oversight and action.

This executive leadership role requires strong people management, financial stewardship and the ability to provide exemplary patient- and family-centered care across the organisation.

Qualifications

Responsibilities

• Establish plans for the development of care services as part of the charity’s overall strategy and lead, motivate and inspire department colleagues to deliver these plans.
• Ensure high standards of care across all of LOROS services, achieving continuous, evidence-based improvement and delivering the expectations of the Care Quality Commission.
• Act as the charity’s Registered Manager, accountable officer for controlled drugs (in accordance with the Health Act 2006), Caldicott Guardian and designated safeguarding manager.
• Contribute to the overall leadership of LOROS as a member of the Senior Leadership Team (SLT) and represent matters relating to the charity’s care services at board and SLT levels.
• Provide executive leadership and ensure appropriate secretarial support for the Clinical Governance and Development Committee, working with the chair to plan agendas, enable effective trustee oversight and ensure decisions are implemented.
• Ensure that the views of patients and their families shape the development and delivery of LOROS services, for example through the Hospice User Group.
• Provide effective financial leadership, working with departmental budget leads and the Director of Finance and Resources to ensure that budgets are set, managed and delivered in pursuit of agreed plans and objectives.
• Ensure that an effective workforce is in place across all care services, co-ordinating skill mix and workload within teams and planning for future needs and developments.
• Ensure effective people management and clinical supervision of all departmental colleagues, nurturing talent and capability and enabling individuals to excel in their roles.
• Ensure procedural, regulatory and legislative compliance, for example in relation to matters such as safeguarding, medicines management and infection prevention.
• Work with the Facilities and Operations Manager to prevent infection and ensure high standards of cleanliness and food hygiene across all care services.
• Oversee the investigation process in relation to serious clinical incidents, ensuring they are appropriately reported internally and externally and associated actions completed.
• Ensure concerns and complaints are well managed and that learning is shared and related actions effectively implemented.
• Contribute to the negotiation of cost effective and high quality clinical contracts and Service Level Agreements (SLA) and ensure external Viability, Infection Prevention and Dietetics operate in accordance with SLAs.
• Ensure clinical policies, guidelines and Standard Operating Procedures (SOP) are reviewed and updated and new policies developed as required to meet changing service need.

Job description

• Establish plans for the development of LOROS

  care services as part of the charity’s overall

  strategy and lead, motivate and inspire

  departmental colleagues to deliver these plans.

• Ensure high standards of care across all

  of LOROS services, achieving continuous,

  evidence-based improvement and delivering

  the expectations of the Care Quality

  Commission.

• Act as the charity’s Registered Manager,

  accountable officer for controlled drugs (in

  accordance with the Health Act 2006), Caldicott

  Guardian and designated safeguarding

  manager.

• Contribute to the overall leadership of LOROS as

  a member of the Senior Leadership Team (SLT)

  and represent matters relating to the charity’s

  care services at board and SLT levels.

• Provide executive leadership and ensure

  appropriate secretarial support for the Clinical

  Governance and Development Committee,

  working with the chair to plan agendas, enable

  effective trustee oversight and ensure decisions

  are implemented.

• Ensure that the views of patients and their

  families shape the development and delivery

  of LOROS services, for example through the

  Hospice User Group.

• Provide effective financial leadership, working

  with departmental budget leads and the

  Director of Finance and Resources to ensure

  that budgets are set, managed and delivered in

  pursuit of agreed plans and objectives.

Care and clinical quality

• Ensure that an effective workforce is in place

  across all care services, co-ordinating skill mix

  and workload within teams and planning for

  future needs and developments.

• Ensure effective people management and

  clinical supervision of all departmental

  colleagues, nurturing talent and capability and

  enabling individuals to excel in their roles.

• Ensure procedural, regulatory and legislative

  compliance, for example in relation to matters

  such as safeguarding, medicines management

  and infection prevention.

• Work with the Facilities and Operations

  Manager to prevent infection and ensure high

  standards of cleanliness and food hygiene

  across all care services.

• Oversee the investigation process in relation

  to serious clinical incidents, ensuring they are

  appropriately reported internally and externally

  and associated actions completed.

• Ensure concerns and complaints are well

  managed and that learning is shared and

  related actions effectively implemented.

• Contribute to the negotiation of cost effective

  and high quality clinical contracts and Service

  Level Agreements (SLA) and ensure external

  Viability, Infection Prevention and Dietetics

  operate in accordance with SLAs.

• Ensure clinical policies, guidelines and Standard

  Operating Procedures (SOP) are reviewed

  and updated and new policies developed as

  required to meet changing service need

Partnership and influence

• Develop links with those involved in the

  provision of end of life and specialist palliative

  care at a local, regional and national level,

  sharing practice and improving service

  provision.

• Work with marketing and communications

  colleagues to ensure that the impact of LOROS

  care services is highlighted effectively in

  broadcast and print media, journals and social

  media.

• Liaise with key individuals, organisations and

  external providers of palliative care to promote

  a high profile and positive reputation of LOROS

  and its care services.

• Lead and support collaborative working with

  other health and social care professionals,

  agencies and users to promote and strengthen

  access to LOROS services.

General

• Provide out of hours support as required,

  including responding to escalation calls

  from the inpatient unit and fulfilling the

  responsibilities set out in the Business

  Continuity Plan.

• Promote an ethos of joint working,

  collaboration and mutual respect amongst all

  members of staff and volunteers, which reflects

  the values and behaviours of the charity.

• Champion organisational policy and ensure

  compliance with external legislation,

  including in relation to equality and inclusion,

  confidentiality, data protection, health and

  safety and safeguarding children and adults.

32 hours per week / £32,539.30 per annum (£38,132 FTE)

LOROS The Leicestershire & Rutland Hospice