Director of Agentic AI Productivity Suite Engineering

Hsbc Global Services Limited; England; Hybrid; GBP 180,000 - 240,000; Full time

Job summary

HSBC Global Services Limited seeks a Director to lead the HSBC Productivity Suite (HPS) engineering organisation, owning delivery, performance and evolution of HPS, including the transition from chat-based to agentic capabilities.

You will oversee around 50 engineers across the UK, China, India and Poland, partnering with Product and Technology to translate roadmaps into secure, scalable production outcomes.

Qualifications

• Substantial hands-on software engineering experience delivering enterprise-grade products.
• Proven experience delivering and operating large-scale AI-enabled production systems including GenAI applications.
• Expertise in LLM-based applications, personal agents, agentic workflows and Retrieval-Augmented Generation (RAG).
• Practical experience with model evaluation, safety guardrails and responsible AI in production.
• Hands-on skills across Python, APIs, microservices, databases, cloud platforms, containers and Kubernetes.
• Establish DevSecOps, automated testing, observability and SRE practices for reliable production operations.
• Set architecture and technical direction for complex systems with clear trade-offs and operational accountability.
• Manage delivery across distributed, multi-country engineering teams and partner with Product Owners on roadmaps and measurable outcomes.

Responsibilities

• Oversee delivery of the HPS engineering roadmap in partnership with Product and wider Technology.
• Steer the transition of HPS towards personal-agent and agentic AI capabilities.
• Set technical direction across applications, AI and Agentic AI, platforms, architecture, data, APIs and developer tooling.
• Deliver secure, scalable, reliable and resilient production systems with strong support, monitoring and incident management.
• Embed engineering practices across design, testing, automation, DevSecOps and observability to improve pace and quality while managing cost.
• Maintain robust technology, privacy, model-risk, cyber, compliance and operational controls.
• Build and sustain an inclusive global engineering organisation across the UK, China, India and Poland including team structure and ways of working.
• Develop technical talent through coaching, role modelling and clear expectations for engineering standards and delivery outcomes.
• Make technology choices that remain relevant as the AI landscape evolves balancing innovation with responsible AI and production standards.

Skills

Hands-on software engineering

GenAI / AI production systems

LLM-based applications

Model evaluation & responsible AI

DevSecOps & SRE

Distributed engineering leadership

Architecture direction

Tools

Python

APIs

Microservices

Databases

Cloud platforms

Containers

Kubernetes

Job description

HSBC Global Services Limited seeks a Director to lead the HSBC Productivity Suite (HPS) engineering organisation, owning delivery, performance and evolution of HPS, including the transition from chat-based to agentic capabilities.

You will oversee around 50 engineers across the UK, China, India and Poland, partnering with Product and Technology to translate roadmaps into secure, scalable production outcomes.