Director (M/F/D) Fire & Security Service Growth Europe

Johnson Controls; Manchester; On-site; GBP 120,000 - 190,000; Full time

Job summary

Johnson Controls is seeking a Director (m/f/d) Fire & Security Service Growth Europe to shape and accelerate service growth across Europe. You will drive strategic initiatives, sales campaigns, and recurring revenue expansion while strengthening customer relationships across multiple countries and business lines.

Collaborate with senior leaders, service operations, sales, and marketing to transform growth opportunities into measurable business results.

Qualifications

• Bachelor’s degree or higher; MBA is advantageous.
• 10+ years in a service-focused business environment.
• Proven success in driving commercial growth and delivering results.
• Strong understanding of service business models and customer lifecycle management.
• Experience in international and matrix organizations.
• Strong financial and commercial acumen with data-to-action ability.
• Excellent stakeholder management and communication skills.
• Ability to lead strategic initiatives across countries and functions.
• Passion for customer success and business transformation.

Responsibilities

• Lead European service growth strategy for recurring and non-recurring service business.
• Drive service sales performance and support country teams to meet growth targets.
• Deploy service sales campaigns and customer-focused growth programs.
• Partner with operations to establish scalable revenue models.
• Utilize CRM and digital sales tools to improve pipeline management.
• Monitor KPIs and identify opportunities, implementing corrective actions.
• Collaborate with marketing, service, and lead generation to boost pipeline and conversion.
• Analyze market trends and customer insights to identify growth opportunities.
• Lead training and enablement to strengthen product knowledge and engagement.

Skills

Strategy development

Sales leadership

International experience

Stakeholder management

Data-driven decisions

Education

University degree

MBA (advantage)

Tools

CRM software

Job description

Director (m/f/d) Fire & Security Service Growth Europe

Shape the Future of Service Growth Across Europe

Join Johnson Controls and play a key role in accelerating service growth across our Fire & Security business in Europe. As Director (m/f/d) Fire & Security Service Growth Europe, you will drive strategic initiatives and sales campaigns that expand recurring and non-recurring service revenues, strengthen customer relationships, and enable sustainable business growth across multiple countries and business lines.

Working closely with senior leaders, service organizations, sales and marketing teams, you will transform growth opportunities into measurable business results.

What You Will Do

• Lead and execute the European service growth strategy for recurring and non-recurring service business.
• Drive service sales performance and support country teams in achieving ambitious growth targets.
• Deploy and drive service sales campaigns, lifecycle value propositions, and customer-focused growth programs.
• Partner with service operations leadership to establish scalable models for continuous revenue generation.
• Leverage CRM and digital sales tools to improve pipeline management and sales effectiveness.
• Monitor business performance through KPIs, identify opportunities, and implement corrective actions where required.
• Collaborate with marketing, service, and lead generation teams to increase pipeline creation and conversion rates.
• Analyze market trends, customer insights, and competitive developments to identify new growth opportunities.
• Lead training and enablement initiatives to strengthen product knowledge, sales capabilities, and customer engagement.
• Act as the European subject matter expert and key stakeholder for service growth programs and deployments.

What We Are Looking For

• University degree or equivalent professional experience; MBA is an advantage.
• More than 10 years of experience within a service-focused business environment.
• Proven success in driving commercial growth and delivering measurable business results.
• Strong understanding of service business models, sales excellence, and customer lifecycle management.
• Experience working in international and matrix organizations.
• Strong financial and commercial acumen with the ability to translate data into action.
• Excellent stakeholder management, communication, and influencing skills.
• Demonstrated ability to lead strategic initiatives across multiple countries and functions.
• Passion for customer success, continuous improvement, and business transformation.

Why Johnson Controls?

This is an opportunity to make a significant impact on the future growth of one of the world's leading smart building, fire, and security organizations. You will work in a dynamic international environment, collaborate with senior leaders across Europe, and help shape innovative service strategies that deliver value to customers and drive business success.