Director, Global Support Engineering — Remote Europe

Jobgether; United Kingdom; On-site; GBP 130,000 - 190,000; Full time

Benefits offered by this job

Fully remote in Europe

Competitive stock options

Comprehensive health plans

Flexible working environment

Long-term growth opportunities

Job summary

Jobgether in the United Kingdom seeks a Director of Support Engineering to lead a globally distributed team serving technical developers and enterprise customers. You will own the function end-to-end, shaping people, processes, tooling, and customer experience.

Collaborating with Engineering, Product, Solution Architecture, and Customer Success, you will translate support signals into product improvements and establish a culture of technical curiosity and customer empathy across the org.

Qualifications

• 7+ years in technical support or Support Engineering, incl. 3+ years in leadership.
• Experience scaling Support Engineering teams in a developer-first SaaS.
• Strong ability to read code, troubleshoot, debug API integrations.
• Excellent written and verbal communication for technical and non-technical audiences.
• Data-driven leadership using metrics and customer signals.
• Ability to manage multiple globally distributed teams.

Responsibilities

• Own end-to-end Support Engineering function including strategy and performance.
• Lead global daily operations across time zones, triage and SLAs.
• Collaborate with Engineering, Product, Solution Architecture, CS on complex issues.
• Translate support signals into actionable product improvements.
• Develop managers and engineers, establish career progression.
• Set and monitor key metrics like CSAT, MTTR, escalation rates.
• Drive long-term strategy with senior leadership.

Skills

Leadership

Team building

API debugging

Customer focus

Data-driven

Communication

Remote work

Job description

Jobgether in the United Kingdom seeks a Director of Support Engineering to lead a globally distributed team serving technical developers and enterprise customers. You will own the function end-to-end, shaping people, processes, tooling, and customer experience.

Collaborating with Engineering, Product, Solution Architecture, and Customer Success, you will translate support signals into product improvements and establish a culture of technical curiosity and customer empathy across the org.