Director of Customer Support

1PGR; London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A global market-leading AI company is seeking a Director of Customer Support to lead a dynamic support team in London. This role entails providing world-class customer service, managing a growing team, and ensuring seamless communication between customers and technical staff. The ideal candidate has extensive experience, excellent leadership skills, and a proactive attitude towards innovation.

Benefits

Healthcare

Laptop

Bonus Days off

Hybrid working

Qualifications

• 7+ years of experience in customer support or a related field.
• 2+ years of management experience in a high-growth or SaaS company.
• Comfortable communicating with both technical and senior management.

Responsibilities

• Manage the Support team and oversee the customer support process.
• Ensure the team scales with the company's growth and technology use.
• Liaise and troubleshoot with customers, prioritizing issues effectively.

Skills

Interpersonal Skills

Communication Skills

Leadership

Problem Solving

Education

Bachelor's or Master's degree in a scientific, technical or engineering discipline

Job description

1 week ago Be among the first 25 applicants

Location - Central London / Hybrid

Salary & Benefits - Negotiable Depending on experience + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working)

Job Type - Customer Support, Management, Full-time, Permanent

A global market-leading AI company, is seeking a Director of Customer Support join their dynamic and growing Support Team. Growing at a rapid pace and having raised a significant amount during a recent Series C funding round in 2024, they have been recognized internationally as an AI powerhouse.

The Director of Customer Support role combines excellent team leadership with the systems thinking to provide streamlined, world class customer support.

The Customer Support team acts as the first response to customer issues, managing tickets from start to finish, dealing with minor issues themselves and ensuring that more technical problems receive adequate oversight.

The Director of Support will be a confident leader, acting as a point of escalation for our customers, a liaison across commercial, customer-facing and technical sides of the business who feels comfortable in a dynamic, fast-paced environment managing a global team.

Responsibilities

- Manage the Support team with oversight of the entire customer support process

- Ensure the Support team is scaling to meet the requirements of a fast-growing company; an champion of using technology internally to meet our growing demands

- Prioritise customers and issues, across strategic accounts and the entire customer base; act as an escalation point, liaise and troubleshoot with customers as required

- Run a data-informed support function, reporting directly to management on the actions of the team

Requirements

- Bachelor's or Master's degree in a scientific, technical or engineering discipline, with a 2:1 or above.

- 7+ years of experience, including 2+ years of relevant management experience, preferably in a high-growth and/or SaaS company

- Experience communicating with both technical and senior management

- Excellent interpersonal and communication skills, both verbal and written

- Enthusiasm for innovation, experimentation and self-development in the field of legal AI

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Management

• Industries

  Software Development

Referrals increase your chances of interviewing at 1PGR by 2x

Get notified about new Director Customer Support jobs in London Area, United Kingdom.

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 days ago

Director, Direct Support (London, United Kingdom)

London, England, United Kingdom 1 week ago

Director, Customer Experience & Learning and Development

London, England, United Kingdom 3 days ago

Colchester, England, United Kingdom 1 month ago

Director of Commercial Functions & Customer Success

London, England, United Kingdom 1 month ago

Head of Customer Engagement Transformation - 18 months FTC

London, England, United Kingdom 1 week ago

London Area, United Kingdom £75,000.00-£110,000.00 6 hours ago

London, England, United Kingdom 6 days ago

Director, Technical Client Services (EMEA)

London, England, United Kingdom 6 days ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

Director of Operations - International E-commerce

London, England, United Kingdom 5 months ago

Romford, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 3 weeks ago

Director/ Head of Operations - FMCG Start Up

Greater London, England, United Kingdom 3 days ago

Director/ Head of Operations - FMCG Start Up

London, England, United Kingdom 1 month ago

Industrial & Operational Excellence Director (Role based in Athens, GR)

Romford, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

Director, Change and Operations, Insurance Consulting EMEA

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Director of Culinary Innovation and Operations

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.