Europe Customer Support Leader

Globalhealthcareexchangeinc; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Job summary

GHX in Europe/UK is seeking a Manager Customer Support to lead the local Customer Support team and ensure delivery of high quality service in line with GHX standards.

The role collaborates with Care, Sales, and Product teams to resolve issues, improve processes, and drive customer satisfaction. Significant leadership, planning, and KPI governance are required; occasional travel to other GHX offices.

Qualifications

• Bachelor’s degree in business or equivalent.
• 5–7 years’ experience in Customer Support in tech sector.
• CRM experience, Salesforce preferred.

Responsibilities

• Lead and develop the local Customer Support team.
• Provide performance reviews and coaching.
• Monitor KPIs and report progress to management.
• Implement efficient support methodologies.
• Plan workforce capacity and staffing levels.
• Collaborate with Sales, Care, and Product teams.
• Lend expertise for Tier1 customer support and escalations.
• Occasional travel to GHX offices.

Skills

Leadership

Customer focus

Stakeholder management

English & German

Education

Bachelor's degree in business

Tools

Salesforce

Job description

GHX in Europe/UK is seeking a Manager Customer Support to lead the local Customer Support team and ensure delivery of high quality service in line with GHX standards.

The role collaborates with Care, Sales, and Product teams to resolve issues, improve processes, and drive customer satisfaction. Significant leadership, planning, and KPI governance are required; occasional travel to other GHX offices.