Director, FSP - Customer Intelligence (CRO/Pharma) Remote

Syneos Health, Inc.; Greater London; Remote; GBP 90,000 - 120,000; Full time

Job summary

Syneos Health, Inc. is seeking a Director, FSP (Customer Intelligence - CRO/Pharma) based in the UK. You will lead strategic initiatives to evolve delivery models across FSP and FSO, partnering with pharma and biotech clients to translate needs into value.

The role requires deep experience in operations, proposal development, and building new partnership models within CRO environments. You will drive cross-functional collaboration and help shape scalable solutions in a fast-paced,

Qualifications

• Experience creating strategy to support pharma/biotech customers through model evolution.
• Experience writing proposals and supporting business development efforts.
• Deep understanding of operations and operational strategy.

Responsibilities

• Develop and lead strategy to evolve FSP/FSO delivery models for pharma/biotech clients.
• Support/writing proposals and contribute to bid/no-bid decisions.
• Translate customer asks into measurable value and actionable requirements.

Skills

Strategy development

Proposal writing

Operational strategy

Customer insight translation

FSP/FSO experience

Commercial offerings knowledge

Project management

Job description

Syneos Health, Inc. is seeking a Director, FSP (Customer Intelligence - CRO/Pharma) based in the UK. You will lead strategic initiatives to evolve delivery models across FSP and FSO, partnering with pharma and biotech clients to translate needs into value.

The role requires deep experience in operations, proposal development, and building new partnership models within CRO environments. You will drive cross-functional collaboration and help shape scalable solutions in a fast-paced,