Director, Customer Engineering

Jobtailor

Greater London

On-site

GBP 150,000 - 210,000

Full time

8 days ago

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Job summary

Cloudflare is seeking a senior leader to build and scale a multi-team Customer Engineering organization across regions. You will hire and develop front-line managers, define territory strategies, and own revenue targets for CE across a region.

You will drive forecasting, pipeline review, win/loss analysis, and strategic account planning, while shaping partnerships with Sales, Product and Support. Represent CE in executive forums and customer engagements, driving AI-enabled productivity and

Qualifications

10+ years of experience in technical go-to-market roles.
Demonstrated track record of building and managing high-performing teams in SaaS, cloud, or infrastructure companies.
Prior experience managing managers and owning revenue targets at scale is required.
Proven experience owning and forecasting a large CE or Solutions Engineering revenue number in an enterprise B2B or infrastructure environment.
Deep understanding of ACV, renewal, expansion, consumption, and platform economics.
Exceptional ability to inspire, coach, and develop senior managers and senior individual contributors.
Comfortable presenting to and influencing C-level executives inside and outside Cloudflare.
Ability to synthesize market signals, customer feedback, and business data into a clear operating plan for a multi-team organization.
Outstanding written and verbal communication skills.
Capable of representing the CE organization in executive reviews, board-level discussions, and large internal forums.
Fluency in at least two or three technical areas: Internet fundamentals; security; performance/networking; AI and platform
Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field
Strongly preferred: Cloudflare product portfolio experience, distributed-team leadership, transformation leadership, executive customer engagement, and operational rigor

Responsibilities

Build, develop, and scale a multi-team Customer Engineering organization across levels and geographies.
Hire and develop front-line managers, create succession plans, and maintain high technical and commercial talent standards.
Own the CE number for a region, segment, or domain.
Lead forecasting, pipeline reviews, win/loss analysis, and strategic account planning.
Drive new business acquisition, retention, expansion, and platform consumption targets.
Shape Customer Engineering partnerships with Sales, Customer Experience, Professional Services, and Product.
Define territory and account strategies and allocate coverage models.
Coach managers on deal strategy, people development, technical architecture review, and executive communication.
Build systems, dashboards, and AI-augmented workflows; champion automation, tooling, and repeatable plays.
Represent Customer Engineering in executive forums, product roadmap discussions, and enablement planning.
Translate field signals into actionable feedback for Product, Engineering, Support, and Marketing.
Act as executive technical sponsor for strategic customers and prospects.
Represent Cloudflare at industry events, executive business reviews, and executive customer engagements.
Drive cultural evolution toward a unified CE operating model, full-lifecycle ownership, AI productivity, and continuous improvement.
Report to a VP or Senior Leader of Customer Engineering

Skills

Go-To-Market Leadership

Forecasting

Pipeline Reviews

Account Planning

Technical Architecture Review

AI-Augmented Workflows

Automation

SaaS Economics

Platform Consumption

Customer Feedback Synthesis

Education

Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field

Tools

Dashboards

Automation Tools

AI Tools

Customer Engineering Systems

Cloudflare Product Portfolio

Job description

Build, develop, and scale a multi-team Customer Engineering organization across levels and geographies
Hire and develop front-line managers, create succession plans, and maintain high technical and commercial talent standards
Own the CE number for a region, segment, or domain
Lead forecasting, pipeline reviews, win/loss analysis, and strategic account planning
Drive new business acquisition, retention, expansion, and platform consumption targets
Shape Customer Engineering partnerships with Sales, Customer Experience, Professional Services, and Product
Define territory and account strategies and allocate coverage models
Coach managers on deal strategy, people development, technical architecture review, and executive communication
Build systems, dashboards, and AI-augmented workflows; champion automation, tooling, and repeatable plays
Represent Customer Engineering in executive forums, product roadmap discussions, and enablement planning
Translate field signals into actionable feedback for Product, Engineering, Support, and Marketing
Act as executive technical sponsor for strategic customers and prospects
Represent Cloudflare at industry events, executive business reviews, and executive customer engagements
Drive cultural evolution toward a unified CE operating model, full-lifecycle ownership, AI productivity, and continuous improvement
Report to a VP or Senior Leader of Customer Engineering

Requirements

10+ years of experience in technical go-to-market roles
Demonstrated track record of building and managing high-performing teams in SaaS, cloud, or infrastructure companies
Prior experience managing managers and owning revenue targets at scale is required
Proven experience owning and forecasting a large CE or Solutions Engineering revenue number in an enterprise B2B or infrastructure environment
Deep understanding of ACV, renewal, expansion, consumption, and platform economics
Exceptional ability to inspire, coach, and develop senior managers and senior individual contributors
Comfortable presenting to and influencing C-level executives inside and outside Cloudflare
Ability to synthesize market signals, customer feedback, and business data into a clear operating plan for a multi-team organization
Outstanding written and verbal communication skills
Capable of representing the CE organization in executive reviews, board-level discussions, and large internal forums
Fluency in at least two or three technical areas: Internet fundamentals; security; performance/networking; AI and platform
Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field
Strongly preferred: Cloudflare product portfolio experience, distributed-team leadership, transformation leadership, executive customer engagement, and operational rigor

Core Competencies

Demonstrates extensive experience in building and managing high-performing teams within SaaS and cloud environments, with a strong focus on revenue ownership, strategic account planning, and executive communication. Proficient in synthesizing market signals and customer feedback to drive operational excellence and continuous improvement across multi-team organizations.

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