Operational Readiness Manager

HSBC Holdings plc; Motherwell; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private healthcare

Enhanced maternity pay

Contributory pension scheme

Job summary

HSBC Holdings plc is seeking an experienced Operational Readiness Manager to join the Operational Readiness team. You will coordinate governance, planning and interlock with COO value streams to ensure structured oversight and timely delivery across multiple initiatives.

The role emphasizes stakeholder engagement, strong organisational capability and clear, concise outputs to support senior decision-making.

Qualifications

• Experience in governance, planning and programme coordination within a complex organisation.
• Strong organisational and prioritisation skills, handling multiple workstreams.
• Experience with Jira, Confluence and case management tools.
• Knowledge of the FCP environment; financial crime desirable.
• Excellent stakeholder management and communication for senior audiences.
• Experience preparing presentations and reports for senior leadership forums.

Responsibilities

• Coordinate and support Operational Readiness governance with structured oversight of ongoing initiatives.
• Interlock with COO value streams to support planning, funding alignment and cross-functional coordination.
• Maintain action logs and tracking mechanisms; drive follow-up and escalation where required.
• Support financial, technology and resource planning activities linked to Operational Readiness priorities.
• Draft high-quality presentations, reports and documentation for senior stakeholders.
• Manage document control and information flow to ensure accessibility and consistency of materials.
• Build and maintain strong working relationships with stakeholders across ECP and wider functions.
• Coordinate operational calendars, meetings and events, including facilitation support and production of meeting outputs.

Skills

Governance

Planning

Programme coordination

Stakeholder management

Presentation skills

Cross-functional collaboration

Prioritisation

Tools

Jira planning tools

Confluence

Customer Review Tool

Customer Enhanced

Unified Case Management Tools

Microsoft Office

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Operational Readiness Manager.

The Operational Readiness team plays a central role in coordinating and enabling change across Economic Crime Prevention, ensuring initiatives are delivered in a controlled, joined up and strategically aligned way. As the scope and complexity of cross-business activity continues to grow, there is an increasing need for strong governance, planning and orchestration to support delivery at pace.

You’ll be responsible for supporting governance, planning and operational rhythm, interlocking closely with COO value streams and key stakeholders to ensure effective oversight, structured execution and high-quality information flow across multiple concurrent initiatives.

This is a highly visible role, you’ll require strong organisational capability, stakeholder management and the ability to translate complex activity into clear, structured outputs that support decision-making.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Coordinate and support Operational Readiness governance ensuring structured oversight of ongoing initiatives, including preparation of materials, agendas and follow-up actions
• Interlock with COO value streams to support planning, funding alignment and cross-functional coordination
• Maintain action logs and tracking mechanisms, proactively driving follow-through and escalation where required
• Support financial, technology and resource planning activities linked to Operational Readiness priorities
• Draft high-quality presentations, reports and documentation for senior stakeholders
• Manage document control and information flow to ensure accessibility and consistency of materials
• Build and maintain strong working relationships with stakeholders across ECP and wider functions
• Coordinate operational calendars, meetings and events, including facilitation support and production of meeting outputs

To be successful in this role you should meet the following requirements:

• Proven experience in governance, planning, programme coordination or operational support within a complex organisation
• Strong organisational and prioritisation skills, with the ability to manage multiple workstreams simultaneously
• Experience with Jira planning tools and activities, Confluence, Customer Review Tool, Customer Enhanced and Unified Case Management Tools
• Working knowledge of the FCP environment; experience in financial crime would be highly desirable
• Excellent stakeholder management and communication skills, with confidence engaging senior audiences
• Experience preparing presentations and reports for senior leadership forums
• Strong collaboration skills and the ability to build effective cross-functional relationships
• Proficiency in Microsoft Office tools (PowerPoint, Excel, Word, Outlook and Teams)

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail].