Director, Community Services Operations

PRINCIPAL MEDICAL LIMITED; Bicester; On-site; GBP 63,000 - 77,000; Full time

Job summary

PRINCIPAL MEDICAL LIMITED in Bicester is seeking a Head of Community Services Operations to provide senior operational leadership across our community services. The role sits between the Executive Team and service leads to translate strategic priorities into stable delivery, with clear accountability and governance.

You will oversee workforce planning, financial performance, and contract delivery, champion service development, clinical governance, and assurance reporting for the Board.

Qualifications

• Relevant degree or equivalent professional experience in operations, healthcare, or business-related field.
• NMC or GMC registered professional
• Formal management, leadership, quality improvement, project / programme management or healthcare operations qualification
• Significant operational leadership experience in healthcare, community services, primary care, urgent care, neighbourhood / integrated care, or a comparable regulated service environment.
• Proven ability to lead multiple services or operational teams through service stabilisation, performance improvement, workforce change and governance scrutiny.
• Strong people leadership skills, including line management of managers / leads, setting objectives, holding accountability, supporting development and managing performance issues fairly.
• Strong financial and commercial literacy, including experience interpreting budgets, P&Ls, contract income, workforce establishment, forecast variances and service cost drivers.
• Experience of working on service redesign, same day access, complex care or integrated care models.
• Able to operate with calm authority in ambiguous or pressured situations, with the ability to keep delivery moving in difficult environments.
• Excellent written and verbal communication skills, with the ability to produce concise reports, governance updates, business cases and stakeholder briefings.
• Understanding of NHS commissioning, ICB relationships, primary care networks, neighbourhood health policy and multi-neighbourhood provider development.

Responsibilities

• Provide day-to-day operational leadership across Community Services.
• Line manage and support service leads / operational leads, ensuring services have clear objectives, escalation routes, action ownership and timely follow-through.
• Maintain service continuity and resilience, escalating material operational, workforce, quality, finance or contract risks through the agreed route.
• Own the Community Services performance rhythm, ensuring monthly service outputs are completed, reviewed and converted into useful assurance for Exec, Corporate Governance and Board reporting.

Skills

Leadership

Operations management

Healthcare experience

Governance and reporting

Financial literacy

Education

Relevant degree or equivalent professional experience

Job description

PRINCIPAL MEDICAL LIMITED in Bicester is seeking a Head of Community Services Operations to provide senior operational leadership across our community services. The role sits between the Executive Team and service leads to translate strategic priorities into stable delivery, with clear accountability and governance.

You will oversee workforce planning, financial performance, and contract delivery, champion service development, clinical governance, and assurance reporting for the Board.