Director - Commercial Operations

Proclinical; England; On-site; GBP 120,000 - 160,000; Full time

Job summary

Proclinical is seeking a Director of Commercial Operations to join the Global Commercial Excellence team on a 12-month contract. You will lead omnichannel operations, channel execution, and content operations transformation across global and affiliate priorities.

The role requires translating strategy into actionable workflows with measurable outcomes and hands-on delivery. You will collaborate with Digital, Analytics, Strategic Marketing, Medical, and affiliates to advance customer journeys,

Qualifications

• Experience leading omnichannel marketing in pharma or regulated industries.
• Ability to translate strategy into executable workflows and roadmaps.
• Strong stakeholder alignment and cross-functional facilitation.

Responsibilities

• Lead omnichannel operations and channel execution across global priorities.
• Integrate customer journeys, segmentation, automation, content, and measurement into plans.
• Drive adoption and maturity of priority channels with cross-functional teams.
• Pilot Content Creation Reimagined initiatives and scale solutions.
• Define Global-with-Local Content Model and gather evidence for decisions.
• Clarify governance, roles, and decision points for engagement and content ops.
• Collaborate on systems and processes to reduce effort and enable behavior change.
• Provide input on future marketing roles, capabilities, content, and workflows.
• Coordinate complex cross-functional workstreams and workshops.
• Manage governance, budgets, vendors, timelines, risks, and exec communications.

Skills

Omnichannel operations

Strategic marketing

Cross-functional leadership

Workflow design

Stakeholder management

Agency collaboration

Marketing automation

Content operations

Tools

Salesforce Marketing Cloud

Veeva CRM

Job description

Ready to lead commercial operations that bring life-changing treatments to the world? Join our client at the forefront of pharmaceutical innovation and make a difference!

Proclinical is seeking a Director of Commercial Operations to join the Global Commercial Excellence team on a 12-month contract. In this role, you will lead key initiatives in omnichannel operations, channel execution, and content operations transformation. This position requires a strategic thinker with hands‑on delivery capabilities who can translate high-level strategies into actionable workflows and measurable outcomes.

Responsibilities:

• Lead omnichannel operations and channel execution excellence across global and affiliate priorities, developing workflows, playbooks, and adoption activities.
• Advance customer journey and campaign activation by integrating channel choices, segmentation, automation, content, and measurement into cohesive execution plans.
• Drive adoption and maturity of priority channels in collaboration with cross‑functional teams, including Digital, Innovation, Analytics, Strategic Marketing, and affiliates.
• Support the Content Creation Reimagined initiative by piloting solutions, evaluating evidence, and preparing for scaling.
• Align stakeholders and design pilot solutions for the Global-with-Local Content Model initiative, generating evidence for decision‑making.
• Clarify roles, accountabilities, governance, and decision points for customer engagement, channel execution, and content operations.
• Collaborate on systems, tools, and processes to reduce effort, support adoption, and enable behavior change.
• Provide input on future marketing roles, capabilities, content, channels, technology, and workflows to ensure practical implementation.
• Coordinate complex cross‑functional workstreams, facilitate workshops, align stakeholders, and maintain momentum across initiatives.
• Manage governance, budgets, vendors, timelines, dependencies, risks, and executive communications.

Key Skills and Requirements:

• Expertise in strategic marketing, omnichannel operations, customer engagement, and customer experience, preferably within pharmaceuticals or regulated industries.
• Proven experience in implementing and improving omnichannel operations, including customer journeys, campaign activation, and channel governance.
• Knowledge of content operating models, workflows, approval pathways, and enabling technologies.
• Ability to lead in a global matrix environment, collaborating across Commercial Operations, Analytics, Strategic Marketing, Medical, Digital, agencies, and affiliates.
• Experience in transformation delivery, operational design, and translating strategy into practical roadmaps and workflows.
• Strong workshop facilitation skills, including stakeholder alignment and cross‑functional discussions.
• Analytical skills to translate data and insights into actionable decisions and measurable outcomes.
• Proficiency in marketing automation platforms (e.g., Salesforce Marketing Cloud), Veeva CRM, and omnichannel performance dashboards.
• Familiarity with pharmaceutical commercial models, compliance requirements, and global-to-local operations.
• Effective communicator with the ability to engage senior leaders and drive adoption through clear messaging.
• Organized, action‑oriented, and focused on delivering measurable commercial outcomes.