Director, Client Success

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An exciting opportunity awaits a seasoned Client Success leader to join a rapidly expanding business in the video advertising sector. This innovative firm, backed by significant VC funding, is seeking a Director of Client Success to enhance client satisfaction and drive business growth globally. You will oversee the retention of Tier 1 accounts, manage a talented team, and leverage your AdTech expertise to translate client needs into effective solutions. Join a pioneering company with ambitious growth plans across the UK and beyond, where your contributions will shape the future of video advertising.

Qualifications

• Solid understanding of AdTech and Media space.
• Experience managing Enterprise clients and brand direct accounts.

Responsibilities

• Drive client satisfaction and retention for Tier 1 accounts.
• Manage and develop junior team members.
• Translate customer needs into product-led solutions.

Skills

Client Success Management

AdTech Knowledge

Enterprise Client Management

Team Leadership

Product Management

Job description

Social network you want to login/join with:

Exciting opportunity for an experienced Client Success leader to join a true pioneer in the video advertising space.

The Company:

• Rapidly expanding business, with huge growth plans across the UK, US, and Europe
• Pre-IPO with over $100M in VC funding
• Clients: Mondelez, Pepsi, Cadbury, Nike, P&G

The Role:

The Director of Client Success is instrumental in driving client satisfaction and business growth on a global scale.

• Overarching responsibility for customer satisfaction and retention of Tier 1 accounts (80% brand direct)
• Management and development of junior team members
• Product expert; confident translating customer needs into product-led solutions

Needs:

The Director of Client Success should have a solid understanding of the AdTech and Media space.

• Experience coming from an AdTech vendor or a Media Agency
• Experience managing Enterprise clients (brand direct)
• Good technical understanding of the AdTech space