Director, Client Service Platforms – Europe

Gen II; Southampton; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Gen II seeks a Director – Client Service Applications – Europe to lead the management of core platforms such as Investran across Europe within a control-based environment. You’ll maintain client relationships and promote Gen II’s professional services while growing the client base through system-driven automation.

The role requires 5+ years of platform management experience in finance, with bespoke reporting, data migration, and GDPR awareness.

Qualifications

• Ideally a bachelor's degree in Accounting, Finance, Information Systems, or related field.
• ACA or ACCA professional qualifications preferred.
• 5+ years of platform management and finance industry experience.
• Hands-on experience with bespoke report writing and output automation.
• Good understanding of GDPR and data protection risks.
• Experience with system training and support functions.

Responsibilities

• Act as a system subject matter expert, supporting Client Service teams to expand Gen II’s client base through the effective use of systems.
• Provide specialized support, health checks, and guidance on best practices for automation of reporting outputs.
• Drive client delivery via systems and automation in line with Gen II standards and guidelines.
• Lead client pitches and manage migrations from a systems, data, and reporting perspective.
• Oversee system releases, data remediation, and output automation across jurisdictions.

Skills

Investran

Excel

VBA

Yardi

Education

Bachelor's degree in Accounting, Finance, Information Systems, or related field

ACA or ACCA preferred

Job description

Gen II seeks a Director – Client Service Applications – Europe to lead the management of core platforms such as Investran across Europe within a control-based environment. You’ll maintain client relationships and promote Gen II’s professional services while growing the client base through system-driven automation.

The role requires 5+ years of platform management experience in finance, with bespoke reporting, data migration, and GDPR awareness.