Director, Client Relations – EMEA (Financial Services)

SS&C; Greater London; Hybrid; GBP 110,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Professional development (SS&C U)

Competitive holiday scheme

Competitive benefits

Job summary

SS&C GlobeOp, a division of SS&C Technologies, is seeking a Director to lead and manage client relationships within SS&C Fund Services EMEA from its London base. The role emphasizes client retention, growth, proactive service, and cross-functional collaboration with operations, technology, legal and compliance.

The candidate will have a BA/Finance-related degree with 10+ years in financial services client management, ideally with institutional clients in EMEA.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or related field.
• MBA or CFA preferred.
• Minimum 10 years in client relationship management within the financial services industry.
• Experience with institutional clients in EMEA and fund services.

Responsibilities

• Develop and execute client relationship strategies for key institutional clients in the EMEA region.
• Act as primary contact for assigned clients, addressing inquiries, resolving issues, and escalating complex matters as needed.
• Proactively identify client needs and opportunities for additional SS&C services, driving cross-selling and up-selling initiatives.
• Conduct regular client reviews, SLA assessments, and performance evaluations to ensure client expectations are met or exceeded.
• Collaborate with operations, technology, legal, and compliance to ensure seamless service delivery and client satisfaction.
• Monitor and analyze market trends, regulatory changes, and competitive landscape to inform client strategies and service offerings.
• Prepare and present client reports, performance metrics, and strategic recommendations to both clients and senior management.
• Negotiate and oversee client contracts and service agreements, ensuring favorable terms and adherence to company policies.
• Work in a stand alone capacity within a high performing team where autonomous, independent working will be expected.

Skills

Client relationship management

Communication skills

Negotiation

Presentation skills

Analytical thinking

Independent working

Travel willingness

Education

Bachelor's degree in Business/Finance

MBA/CFA preferred

Job description

SS&C GlobeOp, a division of SS&C Technologies, is seeking a Director to lead and manage client relationships within SS&C Fund Services EMEA from its London base. The role emphasizes client retention, growth, proactive service, and cross-functional collaboration with operations, technology, legal and compliance.

The candidate will have a BA/Finance-related degree with 10+ years in financial services client management, ideally with institutional clients in EMEA.