Director - Client Relationship Management

SS&C; Greater London; On-site; GBP 110,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Professional development (SS&C U)

Competitive holiday scheme

Competitive benefits

Job summary

SS&C GlobeOp, a division of SS&C Technologies, is seeking a Director to lead and manage client relationships within SS&C Fund Services EMEA from its London base. The role emphasizes client retention, growth, proactive service, and cross-functional collaboration with operations, technology, legal and compliance.

The candidate will have a BA/Finance-related degree with 10+ years in financial services client management, ideally with institutional clients in EMEA.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or related field.
• MBA or CFA preferred.
• Minimum 10 years in client relationship management within the financial services industry.
• Experience with institutional clients in EMEA and fund services.

Responsibilities

• Develop and execute client relationship strategies for key institutional clients in the EMEA region.
• Act as primary contact for assigned clients, addressing inquiries, resolving issues, and escalating complex matters as needed.
• Proactively identify client needs and opportunities for additional SS&C services, driving cross-selling and up-selling initiatives.
• Conduct regular client reviews, SLA assessments, and performance evaluations to ensure client expectations are met or exceeded.
• Collaborate with operations, technology, legal, and compliance to ensure seamless service delivery and client satisfaction.
• Monitor and analyze market trends, regulatory changes, and competitive landscape to inform client strategies and service offerings.
• Prepare and present client reports, performance metrics, and strategic recommendations to both clients and senior management.
• Negotiate and oversee client contracts and service agreements, ensuring favorable terms and adherence to company policies.
• Work in a stand alone capacity within a high performing team where autonomous, independent working will be expected.

Skills

Client relationship management

Communication skills

Negotiation

Presentation skills

Analytical thinking

Independent working

Travel willingness

Education

Bachelor's degree in Business/Finance

MBA/CFA preferred

Job description

## Director - Client Relationship ManagementApplylocations: London - 1 Ropemaker Streettime type: Full timeposted on: Posted Todayjob requisition id: R44701As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.**Job Description****Director – Client Relationship Management****Location**: Central London**Get To Know Us:**SS&C GlobeOp, a division of SS&C Technologies, is one of the world’s largest administrators with core competencies in private equity, hedge funds, funds of funds and managed accounts. SS&C has been providing outsourcing and fund administration services since 1995.Key differentiators for our business are significant staff expertise and high employee retention rates, ownership of underlying technology and impeccable client service. Our growth is largely driven by referrals from satisfied clients.A leading innovator in alternative investment technology solutions and services, SS&C is also home to the industry’s largest fund administrator: SS&C GlobeOp, helping funds of all sizes from start-ups to today's largest funds.**Why You Will Love It Here!*** **Flexibility**: Hybrid Work Model* **Your Future:** Professional Development Reimbursement including access to SS&C University* **Work/Life Balance:** Competitive holiday scheme* **Your Wellbeing:** Competitive benefits designed to support the wellbeing of our staff* **Diversity & Inclusion:** Committed to Welcoming, Celebrating and Thriving on Diversity* **Training:** Hands-On, Team-Customised throughout your career**What You Will Get To Do:**We are looking for a Director to join our Client Relationship Management team due to the department experiencing ongoing customer growth in the EMEA region. You will be tasked with leading and managing client relationships within SS&C Fund Services EMEA, whilst ensuring high client satisfaction, retention, and growth through proactive communication and service excellence is at the forefront of your skill set.Here is a snapshot of the **key responsibilities** for the position:* Develop and execute comprehensive client relationship strategies for key institutional clients in the EMEA region.* Act as the primary point of contact for assigned clients, addressing inquiries, resolving issues, and escalating complex matters as needed.* Proactively identify client needs and opportunities for additional SS&C services, driving cross-selling and up-selling initiatives.* Conduct regular client reviews, service level agreement (SLA) assessments, and performance evaluations to ensure client expectations are met or exceeded.* Collaborate closely with internal teams, including operations, technology, legal, and compliance, to ensure seamless service delivery and client satisfaction.* Monitor and analyze market trends, regulatory changes, and competitive landscape to inform client strategies and service offerings.* Prepare and present client reports, performance metrics, and strategic recommendations to both clients and senior management.* Negotiate and oversee client contracts and service agreements, ensuring favorable terms and adherence to company policies.* Work in a stand alone capacity within a high performing team where autonomous, independent working will be expected.**What You Will Bring:*** Bachelor's degree in Business Administration, Finance, Economics, or a related field; MBA or CFA preferred.* Minimum of 10 years of experience in client relationship management within the financial services industry, specifically with fund administration or asset management.* Proven track record of managing and growing relationships with institutional clients in EMEA.* Deep understanding of fund structures, investment products, and regulatory frameworks in the EMEA’s financial markets.* Excellent communication, presentation, and negotiation skills, with the ability to engage effectively with senior-level stakeholders.* Strong analytical and problem-solving abilities, with a detail-oriented approach.* Ability to work independently and as part of a team in a fast-paced, dynamic environment.* Willingness to travel periodically to meet with clients across the EMEA region.*We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.*Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.### ### ### Applications will be accepted on an ongoing basis until the position is filled.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.