Director, Cabin Server Training Academy, EU

Flexjet Europe; Farnborough; On-site; GBP 90,000 - 120,000; Full time

Job summary

Flexjet Europe is seeking a Director to lead the Red Label Academy, designing and scaling a premium training and brand education program for cabin servers and staff. You will drive engagement, storytelling, and service excellence across the organization.

The role focuses on curriculum development, KPI tracking, and cross-functional collaboration with HR, Marketing, and Sales to improve customer experiences and brand consistency.

Qualifications

• Strong presentation and facilitation skills
• Excellent communication and storytelling abilities
• Strategic thinking with hands-on execution capability
• Project management and organizational skills
• Ability to influence and collaborate across multiple stakeholders
• Passion for brand building and customer experience
• Driven, proactive, and results-oriented
• Must possess the legal ability to work in the United Kingdom

Responsibilities

• Academy Strategy & Leadership: develop vision, strategy, and roadmap for the Red Label Academy
• Training Program Development: design and deliver learning programs and materials
• Stakeholder Management: collaborate with Trainers, Marketing, Sales, and HR
• Experience & Engagement: deliver immersive training experiences reinforcing brand values
• Performance & Impact Measurement: define KPIs and track outcomes
• Operations & Program Management: manage calendar, budgets, and logistics
• Talent & Hiring Support: assist recruitment events and onboarding sessions

Skills

Presentation skills

Storytelling

Strategic thinking

Project management

Stakeholder collaboration

Brand & customer experience

Training platforms

MS Office

UK work authorization

Tools

MS Office Suite

Job description

Overview

Career Opportunities with Flexjet Europe

Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive updates as new positions become available.

The Director, Cabin Server Training Academy, EU is responsible for designing, leading, and scaling a premium training and experience program focused on brand education, customer engagement, and service excellence. This role ensures that all participants gain deep knowledge of Flexjet in-flight service, products, and customer experience standards while driving measurable business impact.

Responsibilities

1. Academy Strategy & Leadership

• Develop and implement the Red Label Academy vision, strategy, and roadmap aligned with brand and business objectives
• Position the Academy as a center of excellence for product, service, and storytelling
• Continuously evolve the curriculum to reflect trends, innovation, and brand priorities

2. Training Program Development

• Design and deliver engaging learning programs (in-person, virtual)
• Create structured learning pathways for Cabin Servers and other employees where needed
• Develop training materials including presentations, toolkits, and digital content
• Ensure consistency and high-quality delivery across all sessions

3. Stakeholder Management

• Collaborate with internal teams such as Trainers, Marketing, Sales, and HR
• Partner with external trainers and industry experts where needed
• Act as a key ambassador of the Red Label Academy internally and externally

4. Experience & Engagement

• Deliver immersive and memorable training experiences that reinforce brand values
• Integrate storytelling, product demonstrations, and experiential learning techniques
• Foster a community of brand advocates through Academy programs

5. Performance & Impact Measurement

• Define KPIs and metrics to evaluate training effectiveness and ROI
• Track learner progress, engagement, and performance outcomes
• Use insights and feedback to continuously improve programs

6. Operations & Program Management

• Manage Academy calendar, budgets, and logistics
• Ensure smooth execution of training sessions and events
• Oversee digital learning platforms and tools

7. Talent & Hiring Support

• Support recruitment and hiring initiatives by participating in hiring events, assessment days, and open days
• Represent the Red Label Academy and culture to prospective candidates
• Deliver training or onboarding sessions for newly hired employees where required
• Collaborate with HR to ensure alignment between hiring profiles and Academy standards

Education & Experience

• 10 years or more in leading and managing high number of employees required
• 10 years or more in high end hospitality, retail, or premium consumer goods
• Strong experience in training, learning & development, or brand education
• Proven experience managing training programs or academies, mandatory
• Experience in customer experience or brand activation is required
• Familiarity with core job competencies including, but not limited to SOPs, Cabin Server training documents, and other resource documents.
• Able to work in a fast-paced, team-oriented environment

Required Skills & Qualifications

• Exhibit strong presentation and facilitation skills
• Excellent communication and storytelling abilities
• Strategic thinking with hands-on execution capability
• Project management and organizational skills
• Ability to influence and collaborate across multiple stakeholders with knowledge of how to motivate and train different learning styles
• Passion for brand building and customer experience
• Driven, proactive, and results-oriented
• Proficiency with various training platforms in addition to MS Office Suite
• Must be results oriented and able to obtain a high level of familiarity quickly
• Strong personal and work ethics along with a high level of integrity
• Must possess the legal ability to work in the United Kingdom

Physical Requirements

• Physical demands may require a considerable amount of time sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) along with various office equipment
• Physical demands may include walking, carrying, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, or pulling up to 12 kg

Hours

• Flexible schedule based on business needs. This role may require work during evenings, weekends, and at off-site locations as necessary to support business operations and events.