Direct Sales Support

Aviva; Eastleigh; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a forward-thinking company as part of their Direct Health Team, where you'll provide exceptional customer service and support in a dynamic environment. This entry-level role offers the chance to develop your skills and gain valuable experience in the Private Medical Insurance sector. You'll engage with customers through various channels, ensuring their needs are met and concerns addressed. With a focus on inclusivity and flexibility, this role is perfect for anyone looking to start or advance their career in a supportive workplace. Take advantage of generous benefits and a vibrant team culture that values your contributions.

Benefits

Bonus Opportunity

Generous Pension Scheme

25 Days Holiday

Retailer Discounts

Free Shares

Parental Leave

Flexible Benefits

Paid Volunteering Days

Well-being Support

Qualifications

• Strong communication skills are essential for customer interactions.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Provide outstanding service via phone, live chat, and email.
• Listen to customer needs and address their concerns.

Skills

Communication Skills

Time Management

Empathy

Independent Work

Call Handling

Education

High School Diploma

Job description

Direct Sales Support

Salary – £25,500

Are you someone who loves helping customers, enjoys a challenge, and prides yourself on your communication skills? Whether you're a recent graduate, a parent looking to return to work, or exploring a career change, we'd love to hear from you! If you're passionate about customer service and believe in treating people well to succeed, we have the perfect role for you within our Sales Support Team.

A bit about the job:

This is a fantastic entry-level opportunity to join our growing Direct Health Team based in Eastleigh. You'll be part of the Private Medical Insurance Customer Retention and Service Team, responsible for providing outstanding service via phone, live chat, and email. As you develop in the role, you'll gain valuable knowledge, take on more responsibilities, and even achieve accreditation that allows you to make recommendations to customers. This is a dynamic role where you'll listen, identify customer needs, and ensure their concerns are addressed.

Skills and experience we’re looking for:

• Excellent communication skills, both verbal and written.

• Drive and ambition to progress, ability to work independently.

• Strong time management and prioritisation skills.

• Ability to handle difficult customer conversations with empathy.

• Call-handling or complaints handling experience is a plus, but not essential.

What you’ll get for this role:

• Salary – £25,500 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary, actual amount depends on your performance and Aviva’s

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Outstandingly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your well-being seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail] .