Direct Sales Support

TN United Kingdom; Eastleigh; Hybrid; GBP 26,000; Full time

Job summary

Ein dynamisches Unternehmen sucht leidenschaftliche Kundenservicemitarbeiter für ein aufregendes Einstiegsteam. In dieser Rolle bieten Sie erstklassigen Service in der privaten Krankenversicherung und entwickeln Ihre Fähigkeiten weiter. Sie werden Teil eines unterstützenden Teams, das Wert auf Kommunikation und Empathie legt. Mit einer Vielzahl von Vorteilen, einschließlich großzügiger Urlaubsregelungen und einem attraktiven Bonusprogramm, ist dies die perfekte Gelegenheit für alle, die in einem flexiblen und inklusiven Umfeld arbeiten möchten.

Benefits

Generöse Rentenregelung

25 Tage Urlaub plus Feiertage

Bis zu 40% Rabatt auf Produkte

Bis zu £1,200 kostenlose Aktien

Flexible Benefits

3 bezahlte Freiwilligentage

Unterstützung für das Wohlbefinden

Qualifications

• Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift erforderlich.
• Erfahrung im Umgang mit schwierigen Kunden ist von Vorteil.

Responsibilities

• Bereitstellung hervorragender Kundenservice über Telefon, Chat und E-Mail.
• Identifizierung der Kundenbedürfnisse und Lösung ihrer Anliegen.

Skills

Kommunikationsfähigkeiten

Eigenständigkeit

Zeitmanagement

Empathie im Kundenkontakt

Erfahrung im Call-Handling

Education

Abschluss oder gleichwertige Erfahrung

Job description

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Are you someone who loves helping customers, enjoys a challenge, and prides yourself on your communication skills?

Whether you're a recent graduate, a parent looking to return to work, or exploring a career change, we'd love to hear from you! If you're passionate about customer service and believe in treating people well to succeed, we have the perfect role for you within our Sales Support Team.

About the job:

This is a fantastic entry-level opportunity to join our growing Direct Health Team based in Eastleigh. You'll be part of the Private Medical Insurance Customer Retention and Service Team, responsible for providing outstanding service via phone, live chat, and email. As you develop in the role, you'll gain valuable knowledge, take on more responsibilities, and even achieve accreditation that allows you to make recommendations to customers. This is a dynamic role where you'll listen, identify customer needs, and ensure their concerns are addressed.

Skills and experience we’re looking for:

• Excellent communication skills, both verbal and written.
• Drive and ambition to progress, ability to work independently.
• Strong time management and prioritisation skills.
• Ability to handle difficult customer conversations with empathy.
• Call-handling or complaints handling experience is a plus, but not essential.

What you’ll get for this role:

• Salary – £25,500 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary, actual amount depends on your performance and Aviva’s
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 25 days holiday plus bank holidays, with options to buy or sell up to 5 days
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Supportive policies including parental and carer’s leave
• Flexible benefits, including sustainability options such as cycle to work
• Opportunity to make a difference through Aviva Communities and use 3 paid volunteering days
• Support for your well-being with various tools and resources

Learn more:

Use our salary calculator to see your potential total Aviva Reward.

Aviva is for everyone:

We are inclusive and welcome applications from people with diverse backgrounds and experiences.

Excited but not sure if you meet every requirement? Research shows women often feel this way. So, regardless of gender, we encourage you to apply. If you're in a job share, consider applying as a pair.

We offer flexible locations, hours, and working patterns to suit our customers, business, and you.

Most of our staff work around 60% in our offices and 40% remotely.