Direct Sales Associate

Aviva; Norwich; Hybrid; GBP 29,000 - 34,000; Full time

Job summary

Join a forward-thinking company as a Direct Sales Associate, where your passion for customer service will shine. In this exciting role, you'll handle warm inbound calls and guide customers through their health sales journey, ensuring they receive the support they need. With a generous starting salary and a bonus opportunity based on performance, you'll also enjoy a range of benefits including a robust pension scheme, flexible working arrangements, and a focus on wellbeing. If you are driven, empathetic, and committed to excellence, this is the perfect opportunity to make a difference.

Benefits

Bonus opportunity

Generous pension scheme

29 days holiday

Discount on Aviva products

Free Aviva shares

Paid volunteering days

Flexible benefits

Supportive policies

Qualifications

• Excellent communication skills and experience in sales or customer service.
• Empathy towards customers and strong fact-finding abilities.

Responsibilities

• Handle inbound calls and follow up on outbound opportunities.
• Provide advised quotations and assist customers online.

Skills

Communication Skills

Sales Experience

Customer Service

Empathy

Fact-Finding Abilities

Attention to Detail

Knowledge of Insurance Products

Job description

Direct Sales Associate – Salary £29,000

An exciting opportunity to join our Direct Sales Team and be part of our growth journey. Are you passionate about delivering excellent service and helping customers when they need it most? We seek individuals who genuinely care, are driven, and committed to giving their best every day. We value people who do the right thing for customers and colleagues, speak up, take responsibility, and make sound decisions.

About the role:

You will handle warm inbound calls and follow up on qualified outbound opportunities to support and guide customers through their health sales journey. This includes providing advised quotations and assisting customers online to ensure they receive the information they need promptly.

Skills and experience required:

• Excellent communication skills and experience in sales or customer service roles
• Empathy towards customers, supporting them through challenging times and building loyalty
• Strong fact-finding abilities—asking the right questions to identify the best policy for the customer
• Attention to detail—checking facts and weighing information to make accurate recommendations
• Knowledge of insurance or financial products is a plus but not essential

Benefits of the role:

We are committed to investing in our colleagues, offering numerous benefits:

• Starting salary of £29,000
• Bonus opportunity of 8% (C grade) of annual salary, based on performance
• Generous pension scheme—Aviva contributes up to 14%
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares annually through our Share Plan and Save As You Earn scheme
• Supportive policies including parental and carer’s leave
• Flexible benefits, including sustainability options like cycle to work
• Paid volunteering days and opportunities to join Aviva Communities
• Focus on wellbeing with support and resources

Learn more and see your potential total reward by using our calculator.

Inclusivity at Aviva:

We welcome applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job shares.

Our work locations, hours, and patterns are adaptable to meet our customers’ and colleagues’ needs. Most employees spend around 50% of their time in the office, balancing flexibility with collaboration.

To learn more about working at Aviva, visit here.

We interview every disabled applicant who meets the minimum criteria. Please notify us via email if you have a disclosed disability, and we will ensure an interview.

Apply online if possible. For alternative application methods, contact [e-mail].