Direct Sales Administrator

European Foundation for Business Qualification (EFBQ); Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team as a Direct Sales Administrator, where you will play a vital role in supporting sales operations and enhancing customer satisfaction. This position offers the chance to work closely with the SME Direct team, managing customer accounts, processing orders, and ensuring compliance with corporate standards. You will be instrumental in maintaining communication between departments, handling inquiries, and assisting in sales reporting. If you are detail-oriented, possess strong organizational skills, and thrive in a fast-paced environment, this is the perfect opportunity to contribute to a forward-thinking company dedicated to delivering exceptional service and innovative solutions.

Qualifications

• Experience in sales support roles is preferred.
• Ability to handle complex customer requests effectively.

Responsibilities

• Support sales team with customer accounts and order processing.
• Maintain accurate records and assist with sales reports.
• Act as a point of contact for sales partner queries.

Skills

Organizational Skills

MS Office Proficiency

Numeracy

Communication Skills

Attention to Detail

Customer Focus

Ability to Work Independently

Relationship Building

Tools

SFA System

Word

PowerPoint

Job description

Job Opening: Direct Sales Administrator

SSE is seeking a motivated and detail-oriented Direct Sales Administrator to join our dynamic team. The ideal candidate will support our sales team by managing customer accounts, processing orders, and ensuring seamless communication between departments. Responsibilities include maintaining accurate records, handling customer inquiries, and assisting with sales reports. Strong organizational skills and proficiency in MS Office are essential. Previous experience in a sales support role is preferred. Join us and contribute to our mission of delivering exceptional service and innovative energy solutions. Apply now to be part of our growing company!

Main Purpose of Role:

To support the SME Direct team with sales compliance, sales assurance and back office administration duties. You will also act as a point of contact for sales contractor & sales partners queries and assist with processing of SME sales and renewals contracts.

Responsibilities:

1. Point of contact for all Business Energy SME Sales partner queries, supporting them in their field sales activities.
2. Ensuring all necessary onboard and re-contracting processes are followed and providing assistance to customers where necessary.
3. Providing administrative assistance to the sales and retention team to include quality checking.
4. Carrying out administrative duties for the wider SME Direct Sales Team to support efficient and accurate processing of sales contracts.
5. Assisting with the updating of KPIs and sales reporting for various sales channels.
6. Ensure all back office and QA standards are being maintained, in line with corporate governance standards.
7. To support internal quality monitoring processes to ensure desired corporate and regulatory standards are maintained.
8. Providing team back up in the running of reporting from SFA system for commercial sales agents.
9. Assisting with the distribution of weekly product information to ensure all agents and brokers have all the correct product pricing.
10. Work with SME direct sales team to deliver effective sales prospecting and data capture.
11. Support other tasks within the team, as directed by management such as cheque lodgments & AR processing, commission reporting, renewal queries and post.

You will have the following skills and experience:

1. Highly numerate, with the ability to work on computer systems in a process environment.
2. Disciplined & rigorous, ensuring that compliance and controls are adhered to.
3. Strong in character to deal with day to day challenges.
4. Flexible approach to the nature of work undertaken.
5. Able to build and maintain relationships to enhance effectiveness.
6. A confident & professional communication style, whether written or oral.
7. Ability to work to tight deadlines.
8. Customer focused and proven ability to deal with complex requests.
9. Ability to work independently with initiative.
10. Ability to create, compose and edit written materials, appropriate to communicate to the target audience using Word or PowerPoint.
11. Strong interpersonal and communication skills.
12. Strong attention to detail.

What happens now?

We understand you're eager to hear back. We value your time and interest, and if your application is successful, you will be contacted directly by the team within a week. We appreciate your patience and look forward to the possibility of welcoming you aboard.

Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.