Direct Payments Assistant

East Sussex County Council; Eastbourne; On-site; GBP 23,000 - 27,000; Full time

Job summary

Join a leading organization in Adult Social Care as a Direct Payments Assistant, where you will support adults in managing their own care. This role involves providing essential office support and being a vital contact point for direct payments, ensuring effective communication and assistance to those you serve.

Qualifications

• Ability to record information accurately via telephone.
• Proficient in managing conflicting demands and deadlines.
• Experience in engaging with diverse customers.

Responsibilities

• Provide office support for processing direct payments.
• Act as a main contact point for queries related to direct payments.
• Assist in managing a helpline and email communication.

Skills

Communication

Time Management

Customer Interaction

Collaboration

Job description

Job Description

Do you want to work in Adult Social Care, supporting adults who wish to choose their own social care and support? If so, you might be suited to being a Direct Payments Assistant.

An opportunity has arisen for a Direct Payments Assistant within Adult Social Care Finance, supporting individuals who have opted for a direct payment to arrange their own care. The team works across East Sussex County Council, managing a telephone helpline and email inbox, providing advice and answering queries from internal teams and the public.

Your role will involve providing office support to ensure correct processing and monitoring of direct payments. You will act as the main contact point for direct payments, covering adult social care systems, helpline, and email correspondence.

We Are Looking For Candidates Who

• Can record information accurately while communicating via telephone
• Can manage and prioritize their workload effectively
• Can handle conflicting demands and meet tight deadlines
• Can interact with customers with diverse needs and vulnerabilities
• Can work collaboratively with colleagues internally and externally

To apply, click the ‘Apply now’ button and upload your CV along with a cover letter explaining how you meet the criteria in the person specification, drawing on relevant experience, education, or personal interests.

Please view the Job Description and Person Specification.

Interviews are scheduled to take place at St Mary’s House, Eastbourne, during the week commencing 07 July. If unavailable, inform us to possibly reschedule.

We offer a range of benefits, details of which can be found on our benefits page.

For an informal discussion, contact Team Manager Alison Beaumont at [e-mail] or 01273 481600.

Working for East Sussex offers opportunities for personal development and growth. Thomas, Business Intelligence Developer

Make a difference—choose East Sussex!

About Us

This position requires an Enhanced DBS check or an equivalent check for Regulated Activity. For details, visit https://www.gov.uk/dbs-check-applicant-criminal-record. Evidence of an overseas police check is required if applicable.

Your salary will be pro-rated if part-time or term-time only.

If sponsorship is needed to work in the UK, please indicate this in your application for eligibility assessment. More info at https://www.gov.uk/browse/visas-immigration/work-visas.

If you require reasonable adjustments due to a disability, contact the hiring manager using the contact details above.